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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 6-9-23 for 1 class picture(Order number ******** , price *****). Called 6-23-23 to inquire was told it should be there any day.Called 7-11-23 they said they were behind and would be sending out that day.7-26-23 called but nobody answered the phone.I would like my picture that I ordered but if they are not going to actually send it I would like a refund.Business response
08/29/2023
I put a direct request in with manufacturing to reprint as high priority and completed a refund request.
This should be taken care of asap.
Reach out directly to the parent to inform them the items are on their way at no cost to them as well as the refund is processing for her troubles.
Thanks so much for your guidance with this and hopefully won't have any going further.
*******************************
Customer Service Assistant Manager
******************** | ********************** | Grad Team | Michael Barton Studios
************
******************************
*********, ** 48197Customer response
08/29/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Initial Complaint
12/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In mid-November I made a purchase of photos for my children ******* and ****** from West MI Homeschool Fine Arts in the amount of $118. I purchased online and paid for shipping as I wanted to be sure to get the order in time to mail out pictures for Christmas. I did not receive my pictures before Thanksgiving, as did the people who had ordered to pick up at school, so I called. The company indicated that there had been some confusion about the student because the order didn't have the complete name. They said that they corrected it and that I should get my order within a week. The next week, I had not received my order and I called. They said that it should be coming in the mail. I waited another week and didn't receive it. I called asking for a tracking number and they said that they would have to check with shipping, but they were sure it was sent. They said they would email me the tracking information. I never received the package or the tracking number and I have not been able to reach them at all this week upon multiple attempts by phone, email, or website. I want my product and a significant refund for the trouble.
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Contact Information
300 W Forest Ave
Ypsilanti, MI 48197-2451
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Get a QuoteCustomer Complaints Summary
10 total complaints in the last 3 years.
2 complaints closed in the last 12 months.