ComplaintsforODL, Inc.
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The product I purchased comes with a 10-year glass, frame, and hardware warranty, the product ( glass) suddenly with no outside impact completely smashed while with no interface or action from any kind, as per warranty closure glass should be covered for 10 years, after several trials and communication the seller decided to denay and not honor the repair or replace.Business response
05/23/2024
Hello,
We would like to help you resolve your issue. Our customer service team did not see your name, number, or email in their records for replacement request. Could you please provide proof of purchase? This will allow us to determine which ODL product you own and also learn which dealer sold you the product, as we are not a direct-to-consumer manufacturer.We have warranty and product information and instructions linked on our Owner's Information page. *********************************************************
Thank you,
ODL Customer ServiceCustomer response
06/04/2024
Hi,
I sending to respond to complaint ID: ******** with the following requested information:
Costumer details:
Name: Wail Aboushalaby
Cell: **************
e-mail: ******************** / **************
Product purchased from Lowes store / *********************************;
Thanks
Business response
06/19/2024
I see the consumer has responded with their contact information and that they purchased their product from a Lowes home center in ********. In order to provide any additional help or fulfill any warranty, ODL customer service would require actual proof of purchase (in the form of a receipt or other such documentation) so we could determine which product was purchased, and the customer would need to proceed through the instructions on our Owner's Information page at ***************************************************************;
I see the complaint is still marked closed, but this is what we would request of the consumer given their response.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.