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          ServPro of Douglas & Otter Tail Counties has 1 locations, listed below.

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            Business ProfileServPro of Douglas & Otter Tail Counties

            Fire and Water Damage Restoration

            Contact Information

            2010 42nd Ave W Ste 200

            Alexandria, MN 56308

            Visit Website
            Email this Business
            (320) 219-6505

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Water Damage Restoration, Mold Remediation, Fire Damage, Restoration, Trauma Scene Clean Up, Bio Hazard Removal and Clean Up, Post Construction Clean Up, Air Duct and HVAC Cleaning, Carpet Cleaning, Commercial Cleaning, and other Deep Cleaning Needs.

            Business Details

            Location of This Business
            2010 42nd Ave W Ste 200, Alexandria, MN 56308
            Email this Business
            BBB File Opened:
            11/27/2018
            Years in Business:
            8
            Business Started:
            3/8/2016
            Business Started Locally:
            3/8/2016
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • T2 Restoration LLC
            Business Management
            • Trevor R Rossum, Owner
            Contact Information

            Principal

            • Trevor R Rossum, Owner

            Customer Contact

            • Trevor R Rossum, Owner
            Additional Contact Information

            Fax Numbers

            • (320) 219-6507
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/02/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Serve Pro came to my home after the tornado in May and at the urging of my State Farm adjustor. The main floor ceilings, walls and insulation was removed in June. I continued to request that the lower level have the same done. I was constantly told there wasn't any damage. I began removing the wall material myself finding mold spots and water damage they claimed didn't exist. I had asked ***** Pro to seal and disinfect the upstairs and downstairs. I waited for the to come out and address the issues. I was put off. I needed to get the upstairs disinfected and sealed, so I did it myself with a broken foot as the rest of the construction was waiting. Just before Thanksgiving I had a sinus infection and Bronchitis and was unable to meet Serve Pro and my adjuster at my home. He said his water meter wasn't picking anything up. I fired them. The next week I received second opinions and evidence of large amounts of mold and water damage. One of the claim this company makes is mold and water damage mitigation. I have photos and other mitigation company to report my claim. Thanks ***********************

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Seth G

            10/14/2023

            I'd give zero stars if I could. This company came to my house as a result of some minor flooding. We simply wanted to make sure there was no damage. They found no damage but still a tiny bit of moisture. They did no actual work and simply left three fans running on my electric bill and decided to charge me over **** dollars for 3 fans for 3 days. That's outrageous so I asked them on day two to take the fans and send me a bill for 3 fans rentals for 1 day. They refused and I became stuck with this ridiculous bill. And now they've put a lean on my property. I'm a new home owner and I don't know what to do from here. Take my advice and DO NOT EVER do business with Servpro in Alexandria **. They are thieves.

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            BBB of Minnesota and North Dakota

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