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ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
02/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Jan 24th, 2024, I went to Aspen Dental in ************, ** to fix a denture under warranty. They charged a $115 fee to look at the denture. No receipt was provided although the charge is on my credit card. The Aspen Dental in ********* where the denture was originally purchased confirmed there should be no charges to fix a denture under warranty. The Aspen Dental in ***********, ** fixed the denture in 2022 for no charge. However, the Aspen Dental in ************ indicated that their location did not provide the original denture, so they charged for the visit. They explained the dentist must get paid somehow. I asked if they pay the auto dealership when fixing a vehicle under warranty, because the mechanic must get paid. They couldnt answer that question; instead, the dentist said she was doing us a favor so we should be grateful to them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.