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ComplaintsforAir Knights Heating and Cooling, Inc.
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Air Knights Heating and Cooling said we would receive a rebate of about $400 from *********** for the **** system they installed on September 1, 2021. I repeatedly called Air Knights to inquire about when we were getting this rebate and was told they had already applied for it. My many calls to *********** said they never received the rebate application from Air Knights. Im going around in circles and no rebate has been issued. Thanks for your help, *****Business response
03/14/2022
Dear *****,
We had done our part in submitting your rebate. We do not have any control on the time frame when you would receive your check. I did reach out to xcel & below is the response I received on march 4th.
"We are happy to let you know that your energy efficiency rebate is on its way.
Thank you for participating in the Heating and Cooling Equipment MN - ********** Prescriptive program. We recently approved your application. Since you chose to receive the rebate as a check,we have mailed the check and you should receive it within 10 business days from receipt of this email.
Once again, thank you for participating and making the choice to reduce your energy use.
Sincerely,
The Rebate Operations Team
Xcel Energy"Please contact Xcel if you have any questions.
Thank you
Customer response
03/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.My Hvac rebate check was received on March 12 from ************ Thanks to Air Knights and BBB for all your great help.
***** Brunell
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Contact Information
5885 149th St W # 101E
Apple Valley, MN 55124-5703
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.