Customer ReviewsforAndersen Corporation

I ordered the replacement beveled glass for my storm door plus the trim kit in mid June of 2024. A few days later the trim kit arrived. I waited a few days before contacting them in regards to the glass and when I did, I was told it would arrive in about 4-6 weeks. I reached out via chat on 08/03/2024 to inquire about the status and was told by ******************** that there was no information from *** to verify if the glass was ever picked up or if it was damaged during shipping. He said he would put in a new order and it would arrive in about 16 days. I told him I wanted expedited shipping and the chat abruptly ended. I opened a new chat and was given the 844 number to call during business hours. On 08/05/2024 the following Monday and asked to speak with a supervisor. **** came on the line speaking very bad broken English making it hard to understand. I explained my situation and he asks me to wait while he goes through the file. He comes back and says there is no record of me contacting Andersen on the 3rd which means the agent *******************, lied. **** said he would place a new order and that I would receive it in about 5-6 weeks. I told him that was unacceptable since Ive already been waiting over six weeks. I said Ive been lied to and now youre telling me I need to wait another 5-6 weeks. I said I wanted a full refund to the card I used to purchase these items and I needed a return label sent so I could return the trim kit. He proceeds to tell me that there is a restocking fee that I would be responsible for. I said I will not be paying that fee. This failure is your fault not mine and I will not be penalized for it. He then says he will waive the restocking fee but I would be responsible for the return shipping. Again I said I will not be paying Andersen one red cent more for their failure. He then snaps back and says, just keep the kit and Ill issue you a full refund. I dont care what you do with the kit at this point, keep it or throw it away its up to you.

This is in regards to an employee by the initials DC - please do not do business with this company until they remove that employee. She tried to steal from our company and after contacting her on multiple occasions, both email and phone, we finally had to contact her company Andersen Corporation directly to get any response. Long story short, she attempted to steal from us and it blows my mind why Andersen Corporation would hire her. Just keep in mind that when you're doing business with Andersen Corporation, you could potentially be dealing with scammers and thieves that will take your hard-earned money.

I'm not very happy with the warranty service I received from Andersen on my fixed pane windows. While still on warrantee, 1 of 7 new windows started to leak. The factory told me it was not possible that the coming into the house could have been from the window. So I hired carpenters and had them install pump jacks to access the window, then remove the trim and evaluate Tyvek and rubber seal around the window. There was no sign of water leakage through the wall. That was a waste of $3,000.At that point Andersen sent a tech who agreed that the water was coming through the window. He came back some weeks later and removed the interior trim, then squirted in some caulking. Now 2 years later, the same window is leaking again. I called Andersen and after 4 calls to talk to someone, was told that service work is only warranted for 60 days, and that now the windows are out of warrantee. They won't do anything for me.If they had repaired/replaced the window in the first place I wouldn't have to pay to replace it myself, and even worse, buy another one. And what really galls me is that I have 6 identical windows on that wall and can't replace the bad one with another brand. Probably the next thing I'll learn is that they no longer make the style I have.