Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dedicated Van Lines has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDedicated Van Lines

    Moving and Storage Companies

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    23815 Johnson St NE Ste 80236, Bethel, MN 55005-9873
    BBB File Opened:
    1/3/2007
    Years in Business:
    22
    Business Started:
    1/1/2002
    Business Started Locally:
    1/1/2002
    Alternate Business Name
    • Dedicated Delivery
    Business Management
    • Robert Gold, Owner
    Contact Information

    Principal

    • Robert Gold, Owner

    Customer Contact

    • Robert Gold, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    *** said 24hr notice b4 pickup. No notice day b4, so left vms and no response. Got call 8am 12/20 saying theyd come @1pm (only 5hrs notice). At pickup, tried to charge 2x quoted, saying furniture larger than standard & therefore 2x the space. Told me next time have someone walkthru or send pics instead of getting quote over phone. I did get quote from another company who did walkthru- quote was comparable to initial DVL quote. 4man was impatient & pushy while I tried to get ahold of DVL & said I needed to sign or theyd leave. 4man said he would give me a discount & only charge 1.5x if signed now. 4man initially said my loveseat size was 100cft; asked again & said 75cft. I looked up dimensions- 38cft. Finally agreed to move for price quoted. Was told this worst case scenario ********** only be charged for space actually used. No faith company will only charge me for space used. 4man asked me 1st date Id be available & I said 12/27 OR use lockbox on property b4 then. He said ok theyd deliver 12/27. Got 4 calls & text Xmas morning from unknown # saying he was my mover in ******* & would be delivering 12/26AM & asking for payment over the phone. Sketchy & not same person as 4man who picked up items. Said I signed paperwork that Id be there 12/27 & would give check then. Company then called me & tried to get me to pay via Zelle or Venmo. This all took place on holiday Xmas. FMCSA: MUST receive movers notification for delivery >24hrs advance, excluding weekends & fed holidays. Therefore if delivering 12/26, needed to notify Fri 12/22. Notifying on Xmas for next day invalid. Did not receive items on 12/27- heard nothing. Contacted DVL 3x, took 28hrs to get response. Told me items were in warehouse & would ship 1/1 for delivery 1/3-1/6. FMCSA requires movers to inform immediately of name/address of warehouse if items stored. Was not given. Specifically asked & didnt receive. Initially told 3-7day move, now ***** day? Want my items, ******************** to bill.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jane H

    2 stars

    05/20/2024

    Dedicated Van Lines contracts with van lines in your area to provide moving services. We did not send photos or videotape items of our home inventory. We were not encouraged to do so. We did provide a room by room inventory and revised it twice with a Dedicated Van Lines representative. Based on the inventory list we were provided with a "binding and guaranteed " price. Our items are regular sized tables. sofas,etc.When packers arrived (5 hours later than time frame provided by Dedicated Van Lines), the ******* immediately called the Dedicated Van Lines company to tell them they had underestimated the volume (cubic feet) necessary to mo e our items. We were told we were to be charged 38% more than our quote. There was not much we could do at that time as we needed the items to be moved.The company said what they charged was a standard fee for what needed to be moved. Hopefully by filing this complaint other individuals will not experience this situation.

    Local BBB

    BBB of Minnesota and North Dakota

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.