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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered on 8/1, shipped 8/2 with spee-**** We live 52 miles from the spee-dee ******** in question.We chose this company because they were so close and we needed specialty food after our dog's surgery.We're now stuck waiting on a delivery company that hasn't moved the package since 8/2, and out ~$15 a day scrambling to find the food locally.I understand ******** must be giving this company a heck of a cheaper rate, but I assure you it isn't worth it with the absolutely abysmal customer service they provide.Business response
08/08/2023
We contacted the Carrier - ********** to see if they could move any packages with that ship date quicker. We have no control once the carrier is in possession.
We are more than willing to refund the customer for their order not received in a timely manner.
Customer response
08/09/2023
I am rejecting this response because:
Only rejecting to provide more information to process refund.
Order #******4 Cases, $163.53
Please process refund.Business response
08/09/2023
We will be in contact with this customer ************************.
Order was delivered on 8/7/2023
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Contact Information
25575 184th St NW
Big Lake, MN 55309-9785
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.