34 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Thomas O
5 stars08/22/2024
Twin City Heating, Air, and Electric Came in diagnosed the faults on the HVAC unit and repaired the same day.Review from Caroline S
5 stars08/15/2024
Elijah with Twin City Heating and Air was great. He was knowledgeable and took the time to explain everything to me. I have always had good experiences with this company.Review from Ruth C
4 stars08/05/2024
Generally a great experience. I had to remind them of a few details but they were polite, reliable, on-time and seem to have done a great job on installation. I love my new heat pump!Review from Scott H
5 stars08/02/2024
Dan W was fantastic, very knowledgeable, I needed this done fast, because we were moving and they came a day later and finished the task.. Dan is a great edition to your team.Review from Scott D
5 stars07/26/2024
I called Twin City Heating, Air, and Electric for an afterhours service call for my AC at my home. It had stopped working and it was getting hot! Dan W. was out to my house quickly. He identified the problem and even did a safety check on my whole system. He had the part my AC needed and we were back in business cooling off the house. Such a relief to have the AC working with the next heat wave about to arrive. I really liked how I received a text with a picture of Dan and few details about him. Very nice to know who was coming and what they looked like. Dan was exceptionally personable and I could tell he cared about my situation from taking off his shoes before walking around my house to the detail examination of the system to solving the overall problem. I was so impressed by the whole experience that I put Twin City Heating, Air, and Electric into my contacts. I don't do that for just any vendor. This appears to be family owned business with a decent number of employees giving them the ability to react quickly to problems that pop up on the consumer side of things. Thanks Twin City Heating, Air, and Electric!Review from Eric N
5 stars07/12/2024
Kelley at Twin City Air and Electric did a dynamite job. He spent the time to get the job done right. When he got a faulty breaker from the warehouse, He went to home depot and got the correct working breaker. We have a gas clothes dryer, so they never installed a 30 amp dryer plug in our house. My significant other is a porcelain artist. So being able to plug in our larger kilns is the difference between night and day. Up until we got this plug installed she's had to use a tiny jewelry kiln. This makes a huge difference. Thank you Kelsey! For your hard work!Review from Craig N
5 stars07/02/2024
Tim R****s with Twin City Heat, Air, & Electric performed his service of adding furnace filter rack for a series of HVAC units. Knowledgeable & efficient executing his work. Very efficient communication & planning by the entire organization.
Twin City Heating, Air, and Electric Response
08/03/2024
Hi *****! Thank you for taking the time to leave us a review! We're delighted to hear that *** provided you with a knowledgeable and efficient service! Our goal is to always provide the highest quality of service to all of our customers, and we're thrilled to hear that *** hit the **** during your appointment. We appreciate the opportunity to help you with your HVAC needs. Thank you for allowing us to serve you!Review from Gina O
5 stars06/26/2024
I called with an electrical outage which affected 2 freezers. The scheduler said they were booked out several days but she check with mgmt and scheduled next morning. Tech came out, was very courteous. He diagnosed the issue, gave me a very reasonable price and fixed the problem. He did a great job. I would highly recommend this company for your electrical needs.Twin City Heating, Air, and Electric Response
07/03/2024
Hi ****! Thank you for taking the time to share your feedback! We're so happy to hear that you had a 5-star experience with our Electricians and Office Staff! We'll be sure to let them know how much you appreciated their services. Thank you for the opportunity to help you with your Electrical issues and thank you for recommending us! It was a pleasure to be able to serve you!Review from Janet M
5 stars06/14/2024
Very kind & professional. Was able to accurately determine a previous install gone wrong (by another company) and rectify. Beyond thankful.Twin City Heating, Air, and Electric Response
07/03/2024
Hi *****! Thank you for taking the time to leave us your feedback! We're so thrilled to hear that you had a 5-star experience with our Team! Our goal is to always provide the best possible service to every customer, and we couldn't be happier to hear this was achieved during your appointment! We appreciate the opportunity to help you with your Electrical issues! Thank you for choosing ********* Heating Air and Electric!Review from Michelle C
5 stars06/11/2024
Mitch came in with good options on completing the work and explained everything so I could repeat itTwin City Heating, Air, and Electric Response
07/03/2024
Hi ********! Thank you for taking the time to leave us your feedback! We're so pleased to hear you had a 5-star experience with our Comfort Advisor, *****! We understand how important it is to review all your options before making a decision, and we're happy to hear you got all the information you needed! Thank you for allowing us to help you with your HVAC needs! It was a pleasure to be able to serve you!
Customer Review Rating
Average of 34 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.