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ComplaintsforPlasti Dip International, Inc
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The business manufactured faulty product and refuses to acknowledge to or make the situation right. After running out of product for a project, i went to the store and bought another can of it. The can front said "black" on it just like the first one, however it was a different color AND texture than the other can. This was not realized until the next day when it was light out and i could see the difference. I contacted customer service who asked for pictures of barcodes and they confirmed that it was the same product and had no idea why it would be different. Their solution was to return the product to the store. I informed them that the store would not take back an empty can of product and even if they would, how do i know that I am getting the correct product as in the first can that i had use. They they went silent and continue to ignore me regarding this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.