Business ProfileforThe Toro Company

I contacted A and B Lawn and Garden located in ********* **, about my defective Toro lawn mower and spoke to **** I explained while mowing my yard, a large shard of the deck had broken off and shot out the side chute dangerously. I was advised by Toro to have A & B inspect my mower under the Toro warranty. *** requested that I bring the mower into the shop for inspection. The next day, I took it in. The owner, ****, overheard me talking to another employee behind the counter. He sprang up, approached me, and began accusing me of abusing my lawn mower. He later claimed I must have run over a rock. I replied that I had been mowing the same yard for 15 years and that I do not have large rocks in my yard. I questioned whether rocks normally destroy the decking of Toro mowers. If they do, then I would not recommend buying a Toro, because the deck should deflect rocks, not shatter and send shards of flying metal. **** stated this has never happened before with Toro mowers. I explained that another business researched and found that this has happened several times to Toro mowers. So who is lying. **** who does not want to assist, work or inspect the mower or the other business that actually spent the time to look up previous issues with Toro mowers. **** then compared my situation to driving a car into a brick wall and EXPECTING him to fix it. I was completely offended by this analogy, as he was blaming me for simply mowing my lawn as I have done my entire adult life. **** refused to inspect my lawn mower as Toro advised me to do for the warranty claim. **** then ordered his employees not to assist me any further. **** was completely disrespectful, aggressive, and unprofessional. How could he conclude that I had abused the mower or run over a rock without even inspecting it?I am thankful that none of my family members were injured by this cheap Toro product. I am disappointed that neither **** nor Toro cares about my family's safety or honoring the warranty.