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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my F-150 phasers repaired and received a 2 year warranty on the motor since it was rebuilt. When I got it back it leaked oil and I took it back in and they said they repaired it again. I got it back again and it still leaked. Upon calling they said they couldnt give me a loaner again. I had to wait a few months to drop it off until I was on vacation. When I attempted to do that I was told my rep ***** was no longer with them and they would not cover the repair because it was the other valve cover and he didnt document it. They now want another $2,000 to fix which is unacceptable.Business response
05/22/2024
To whom it may concern;
This is ***********************, General Manager from Freeway Ford. I'm responding to a complaint we received on 5/22/2024, ID ********.
************ did speak with my Service Manager in regards to his issue with his F-150. We did complete an initial repair on his vehicle in June of 2023. ************ brought his vehicle back to our service department on 7/05/2023. We replaced a gasket on the left side.
************ recently took the vehicle somewhere else and the right side valve cover gasket is cracked. We never worked on the right hand side. My Service Manager did tell ************ that if there was an issue with the repair we previously did that we would stand by our work and repair it. The initial repair does have a 2 year warranty on parts and labor. The current issue is something completely different and not something we previously worked on. This is why it is not covered under warranty.
Please let me know if you have any questions.
***********************
General Manager
Freeway Ford
*********************************
************
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Contact Information
9700 Lyndale Ave S
Bloomington, MN 55420-4233
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.