ComplaintsforLuther Bloomington Hyundai

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  After I came back from service, my car started leaking engine oil. It has completely destroyed my garage floor. When I opened the hood to inspect what's going on, the engine cover was floating around, they didn't even bother to reinstall that. I tried looking underneath to see if I can where the leak is coming from, it looks like the filter housing cover has not been put back in place either. All of this on top of the service taking more than 2.5 hours where it was supposed to take 1 hour 15 mins (I had a scheduled appointment). I wonder if they put new filter in at all given the amount of oil that is leaking. I have called them several times and all they say is, they are trying to get me in urgently and the best they can do is 3 weeks later.

  

  Business response

  11/17/2023

  Mr. *********************,

  Im very sorry to hear that you are experiencing issues with your vehicle after servicing your vehicle at Luther Bloomington Hyundai. Please bring your vehicle by at your earliest convenience. You do not need to wait 3 weeks to come back. We would be more than happy to take care of this for you. Please let myself or your service advisor know when you can stop in. Again, I sincerely apologize for the inconvenience and want to make this right for you.

  *******************

  General Manager

  Luther Bloomington Hyundai

   

  Customer response

  11/17/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2023 Hyundai ****** from Bloomington Hyundai, on 07/08/2023. I am from *******, **. so all my communication with salesman *************************** was by email or phone, I made it clear to him more than once that I did not want any add on's to which he always said fine. After getting home from purchasing the vehicle, I see the window sticker has $610 of add on's including floor mats, cargo net, first aid kit and mud flaps, because I purchased better quality after market stuff this is $610 worth of stuff I will be throwing away.

  

  Business response

  08/06/2023

  We have corresponded with ******************** and explained how port installed options work and that the additional items were not added by the dealership but instead the manufacturer.  We came to an agreement to reimburse the guest for his outside purchase of all season mats for the driver and passenger side. In addition we are mailing all season mats at no charge for the back seat.

  Thank you,

  *******************

  General Manager

  Luther Bloomington Hyundai

  Customer response

  08/07/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a new Hyundai Tuscon Hybrid from Luther Bloomington Hyundai in the end of August 2022. Three weeks ago the airconditioning unit went out and when I took it in to be evaluated they determined the car had a faulty airconditioning condenser unit. They have said they ordered the part however, to date this has not arrived. I have called repeatedly with no response. I returned in person to the dealership this past Saturday July 15th and spoke to the manager. He was rather dismissive about the issue and stated that he would call on Monday to give me an estimated time frame for the part. I was contacted by someone in service who again told me there was no estimated time frame for the part to come in. I was also told by th manager that I could possibly get a rental vehicle, however, when I spoke with them on Monday they said there are no vehicles available. Due to excessive heat conditions this summer it has been difficult to drive the vehicle any distance. Apparently the delearship feels it is acceptable to allow the problem to go on indefinitely. I am falso unable to take this vehicle on vacation until this problem is resolved. I believe buying a brand new vehicle warrants some attention by this dealership to come to some resolution if this part does not arrive in a reasonable amount of time. I am now approaching week 4 with this issue.

  

  Business response

  07/31/2023

  We are contacting the guest ASAP to provide a service loaner while waiting for her parts to arrive.  Our apologies, I thought this was already handled.

  *******************

  General Manager

  Luther Bloomington Hyundai

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Damaged car. Not doing warrantied work. Will not answer phone calls or emails, or return voice messages.

  

  Business response

  01/20/2023

  We have been attempting to reach this customer since this complaint came through on 1/17/2023, with no luck.  We have called and texted.  We will continue to reach him and come up with a resolution for the guest.  

  Thank You,

   

  *******************

  General Manager

  Luther Bloomington Hyundai

  ************

• Initial Complaint

  10/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased a vehicle in 2020 with GAP insurance policy. Vehicle paid off on August 10th 2021 GAP insurance cancelled. Came into Luther office in Aug was told gap policy was cancelled and would get a refund check in 60 days. Called in mid Oct about a week ago was told check was sent but not sure to who and no way to track. Called back again today was told to call the bank they would be the one cutting the check. called bank ***** Fargo who states no check has been delivered to them from dealership. Called dealership back who states check would come from GAP insurance company called GAP insurance company who states check would come from dealership. Called dealership back and they basically still leading me to bank. My original call to dealership spoke to **** in finance who states billing let him know check was cut but now today no mention of a check being cut where is this original check and to whom was it cut to (myself, bank or who) Need that check tracked if it actually exist No one at Luther willing to call or track anything to see where refund check is or if it has been cut or for that matter who will be actually cutting check. A little disappointed since when selling the *** to me they had no problem charging me for the policy but can't seem to figure out who is responsible for returning the funds to me or even assist in the process.

  

  Business response

  10/22/2021

  This matter will be handled promptly and accurately going forward. Please expect a follow up call shortly with the information that you are seeking.

   

  Thank You,

   

  *******************

  General Manager

  Luther Bloomington Hyundai 

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