Complaintsforcheapticketsdeal.com

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Complaint on cheapticketsdeal.com (CTD)10/7/23 - We made reservations thru and paid CTD $1748. Initially, after we made the reservation, it showed up when we logged into the Delta app and website.11/27/23 - Reservation disappeared from Delta app/website. We contacted CTD and they said Delta had made a schedule change. They would correct.11/28-29/23 (approx.) - The reservation showed up again when we logged into Deltas app/website. 12/18/23- Reservation disappeared again from the Delta app/website. Contacted CTD and told them we want refund due to concern that reservation keeps disappearing.Also, via online chat, ***** said Delta had canceled the reservation due to suspected fraud. The reservation was canceled, because there are two different travel agents listed in the record - **************** and Clarks Travel and Hospitality. (Delta typo? *************** '' may be Bookaflight?)12/18-19/23 Chatting online with CTD - we now want total refund. They say not to worry-they will refund full amount - be patient. They say they need to get money from Delta before they can give a full refund. Or when I tell them Delta has not rec'd any funds, they say they will directly give me a full refund.

  Customer response

  12/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We have been made whole again with 2 e credits with Delta and a pending CC refund. Thank you

• Initial Complaint

  03/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was searching flights on cheapticketsdeal.com and went so far as to enter traveller and credit card information. An error message was received after booking and I did not receive a confirmation email, thereby assuming that no transaction was made. However, two days later I received E-tickets and saw the my credit card had indeed been charged. I am now unable to cancel my flights without paying a penalty fee because I did not cancel within 24 hours of booking. Given the error message and the lack of a confirmation email, there is no way that I could have known the ticket purchase actually went through.

  

  Business response

  03/04/2022

   

   

   

  Hi,

   

       After carefully analyzing the error that the customer has stated with *************,we were able to figure out that it was a genuine error received by the customer due to a delay in the internet services on the customer's end which our credit card verification team couldn't figure out and advised the customer the cancellation charges.We would like to inform the customer it was not anyone's fault and we would make the refund of the amount of $ ************************************************************* the customers account within 3-5 business days.We have also emailed the customer with the refund receipt.
  

  Customer response

  03/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Back in 2020 I booked 3 flights with **************** from ****** to ******* *****. Due to ** government guidelines regarding COVID-19 we decided not to fly and were given a credit note till end of Dec 2022. A few weeks ago I called this company to use my credit note for another flight to ******* but they kept giving prices that were triple than that of any other travel agent for the same flight. Eventually i told them that they were taking advantage of me as I am stuck with using them and I requested a full refund. After a lot of back and forth i managed to speak to a supervisor who said I would get a refund and advised that I could now book my flights with another company which I did. It has been 2 weeks now and I have still not received my refund and next week i need to pay my credit card provider which i can't until this company refunds my money which they have now had for over 2 years. I called ******** services wanting to speak to a manager but was told i am not able to speak to the manager or that a manager is not available. I even left a message for a manager to call me back on 18th Feb 2022 and didn't receive a call back. The company has now barred mine and my wife's mobile so that we are unable to speak to anyone anymore which I think is very poor service. I want my refund in the next few days and **************** can wait for the refund from the airline or they will need to compensate me for the interest that I will be charged by my credit card company. This company has very poor customer service and keep the customers on hold for ages without any updates and you can never speak to a manager or even ask what the managers name is which i find shocking as this is what a managers job is. My original booking reference is MNR9YP and my name is *****************

  

  Business response

  02/28/2022

   

   

   

    Hi,

   

        We are currently in talks with the customer to resolve the refund situation.The delay in the refund was caused by the airline.
  

  Customer response

  03/03/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please can you still post my complaint about this company so that other customers are aware.Thanks very much for your assistance.Regards Apul

• Initial Complaint

  01/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We bought 3 roundtrip tickets on Air Canada with cheapticketsdeal.com from Vancouver, **, ****** to *************** for travel in March 2020 (Mar *****). We had to cancel our flights because of the pandemic. Initially, Air Canada only offered a flight credit but they changed their policy to refund in spring 2021. Cheapticketsdeal.com sent in a refund request to Air Canada in May 2021. We were told repeatedly by cheapticketsdeal.com the refund had not been issued. We contacted Air Canada a few times & were told in November 2021 they had finally issued a refund of **$486.50 x 3 on October 21, 2021 to cheapticketsdeal.com. We have emailed cheapticketsdeal.com numerous times since but were either told to wait or no response at all. We tried doing live chat but got the same run around, being told the refund had gone to their "supplier"; the agent refused to give us the direct email address or phone number of their manager or the "supplier" and instead told us to send another email to the generic email address. So far we haven't heard anything from them since we sent our last email on January 9, 2022.Here are the ************** numbers of the 3 Air Canada tickets we purchased :- Aidan Loong - ticket number *************,***** Mates - ticket number *************,********************* - ticket number 0142124662062.Air Canada had modified the flight times of both our outbound & inbound flights in December 2019 so the flight times on the original receipt from cheapticketsdeal.com are different from the reissued tickets by Air Canada in December 2019 (see uploaded documents). Cheapticketsdeal.com was aware of the reissurance of ************** were able to link the old tickets to the new ticket in their system.

  

  Business response

  02/04/2022

   

   

                  Hi,

                     We deeply regret the fact that we have not been able to refund the customer for the ticket cost as we have been working on this to trying to get the refund for the airlines and the supplier and we still haven't been able to secure the refund form the airlines and the supplier in this case.We have never denied giving the refund and we will surely process the refund as soon as we get it in our account.
  

   

  Customer response

  02/06/2022

   I am rejecting this response because:
  
  We contacted Air Canada today (Feb 6, 2022) & we were informed again Air Canada's record showed a refund was issued on October 21, 2021 as a credit memo to the agency. On that date, Air Canada sent an email to [email protected] confirming the refund. Your response indicates you have not secured the refund from the Airline or the supplier. However, Air Canada states they dealt directly with [email protected]. We do not know what supplier you are referring to & apparently neither does Air Canada. Please contact Air Canada directly yourselves. We are not happy with how long you are taking to resolve this issue. 

• Initial Complaint

  09/15/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Cheap tickets sold me a hotel package in a hotel that didnt have accommodation for a handicapped person offer me a second story room and no elevators I ask if rooms downstairs they said no I called cheap tickets that travelodge didnt have availability on a room downstairs and no answer I text numerous times never got back to me I end up staying I. A different hotel that had elevators and also have a non smoking rooms my complaint is that cheap tickets sold me an insurance plan for the hotel and they are not wanting to return my money back all I need is my original charge not more but I am willing to stop complaining after my money is returned and doesnt happen to anybody else thank you .

  

  Business response

  09/15/2021

   

   

  Hi,

   
  

     We would like to inform the customer that she has probably mistaken us for Cheap Tickets and we are Cheapticketsdeal.com .We only deal in flight reservations and do not deal in hotel bookings whatsoever.We would request the customer to confirm the company which they have made the reservation with.
  

• Initial Complaint

  09/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We had our honeymoon tickets for early March 2020 and then the pandemic happened which caused our flights to be cancelled- no fault of our own.****************.ca refused to refund us despite this being out of our control.However ****************.ca has a refund policy on their website that explicitly states they follow the refund policy of the airlines. The airline (Air Canada) changed its policy early this year to state that they are now offering refunds to those whose flights were cancelled due to the pandemic.Therefore, legally ****************.ca is required to provide us a refund but they have not done so!I have reached out multiple times and they have ignored my emails.When I chat with them on live chat they tell me they are "waiting for the airline to refund THEM" however this is irrelevant to us receiving our refund as their customers because their policy requires them to refund us.They are delaying our refund intentionally.

  

  Business response

  09/15/2021

   

   

  Hi,

     We are in touch with the customer to resolve the issue and it should get resolved in a couple of days . We have managed to get the refund from the airlines and we would soon be refunding it to the customer as we are in contact with the customer to secure the details of the account on which we will be processing the refund.
  

    
  

• Initial Complaint

  08/19/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased airline tickets through Cheap Ticket Deal and due to Covid I could not go. On May 14 2021 Air Canada emailed me stating that they were issuing refunds for my flight and to work with the third party. I have followed up multiple times via email and phone, with no resolution. As of recently I have called in to speak to a manager and continue to ask for my refund. Each time I call in I'm told that a manager is not available to me and they give me a window in which I will be called back. I have yet to receive a phone call back. Each day I call in and I am told the manager is not available and I am given another window in which they will call back. I do not believe they have any intent of reimbursing me for my flight.

  

  Business response

  08/26/2021

   

   

   

  Hi,

   

      We have processed refund to the customer for the agreed amount of ****** CAD.kindly find the attached refund receipt and acceptance form the customer for the said amount attached in the email.
  

  Customer response

  08/27/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/20/2020 Itinerary ******. $1732 flights BOSTON to Barcelona in April (Iberia actual carrier) -Flight canceled due to Covid -Credit issued use by July 2021. -Filed with MA Attny General. suggested they would return money with social media reviews; did not follow through -after calls called to rebook in April. They said they needed approval from airline -when I called in late May they said I could book Iberia or them and I chose to call Iberia - at that time this company had my money. -when I called Iberia they stated the money was returned to Cheapticketsdeal. on 5/20/2021 -I have tried to get my money returned in the past 7 weeks. They will not put me through to manager; they will not call. In each instance they ask for 5-7 days. Suggesting the payment fails to process in their system. -On July 7 I opened a dispute with CITIBank on my Costco Visa.

  

  Business response

  07/09/2021

   

   

   

   Hi ,

   

         We have managed to get the refund from Iberia airlines and have processed a refund for the total ticket cost of $ 1732.00 .

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩