8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Justin H
1 star02/29/2024
I would give zero stars if I could. They did absolutely nothing for me. They charged me $85 just to talk to someone. Hope no one else falls for this overpriced business. Recommend just using ******* I got a lot more out of that for free.Review from Jeremy G
1 star07/19/2023
If I could give negative stars, I would. I had a terrible experience. The service is insanely overpriced. The person with whom I spoke was rude and unhelpful. I got nothing for my $85. This business takes advantage of people in stressful, sometimes crisis situations, and gives them nothing. A scam by scum. I have filed a complaint.Review from Brionna B
1 star06/03/2023
Charged us 80$ only to tell me that I needed to upload a picture of the mushroom my dog ate to a ** group and have them identify it. Refused to accept my ID of the mushroom, because she said that the ** group had botanists in it. I looked at the group- how do a hairdresser and a mechanic have more botany experience than I do? Waste of money, and rude as can be. When I told her I knew what the mushroom was, and needed the treatment plan because my dog was dying, told me If your dog was really dying youd be on the way to the vet.Review from William S
1 star05/04/2023
I would give them "0" stars if I could. My credit card is now receiving fraudulent charges after contacting them.Review from Jacqueline S
1 star12/04/2022
$75 charge for a treatment plan for the toxic poisoning of a living being is disgusting. $75 for me to wait on hold, $75 for the emergency clinic still being on hold 15 minutes after I called them with the case # (getting that info to the ** clinic is not included), and $75 after another 30 min & the clinic only receiving a partial treatment plan. Incidentally, used ****** for $0 to discover that the ingested medication is toxic and must be immediately treated. If anything, treatment was delayed because of this.Review from Linda R
1 star10/07/2022
It is sad that someone has to pay ***** to get referred to their local vet emergency clinic. You should be able to go to your clinic without a case number from the pet poison helpline. This is taking advantage of people who are in a panic situation. I can't believe this is allowed to happen.Review from Ryan B.
1 star09/21/2022
I had no problem paying the $75 fee. It's understandable. However, what is not understandable was the length of time that it took to actually speak to someone. We were on hold so long that we opted to take our puppy to the nearest 24 hour emergency care veterinarian. Problem is they wouldn't even see us until we spoke to the poison control helpline. So we called again in the parking lot. Finally after 30 minutes we spoke to them and they said give the emergency vet the case #. So basically it's a racket, a bunch if unnecessary BS that we had to endure as our puppy threw up for 2 hrs.Review from Emily S.
1 star05/22/2022
This place is horrible. The lady I spoke with on the phone was fine until I noted that it's sad people have to pay $75 and cannot just take their dog directly to the vet. She stated talking about her schooling, government funding, and then she threatened to hang up on me. This caused me to have an emotional breakdown as I was worried my dog was going to die. I noted that I was in a stressful situation and she tried to make it seem like because I said my fianc was being a jerk (he was acting like our dog was fine when I knew she wasn't) that he was abusing me and she might need to call the police... I ended up not taking the women's advice because she was all over the place with her feedback (said the vet might induce vomiting although it was way past the time limit for that) and my dog does seem fine this morning. I'm going to keep praying that my dog will be okay, but the way this women treated me on the phone has caused me significant hardship as I am in the bed sick as a result of my emotional breakdown. I feel sorry for anyone who treats others that way during their time of need all because they say something you don't like.Customer Response
05/23/2022
I sent them an email and they apologized for my experience and refunded me my money. I am very thankful for this.
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