ComplaintsforIn Stitches
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We began communicating with *************************** of In Stitches in Aug 2021 to engage him in reupholstering 5 chairs for us. He was very quick with his replies and we were encouraged with his examples of his work he sent us. We engaged him with a 50% down retainer so he could purchase materials. We arranged for him to pick up the chairs and he gave us an app date of completion of June 2022. In Aug of 2022 we had not seen any results and visited his business at **** MN 371 ******** ** *****. His wife ******* ** and stated he was ill with COVID She showed ** his workshop and we saw one of our chairs disassembled and two other chairs in the shop. We advised we expected monthly updates and a completion date before the end of the year. ***** communicated with us by text through Oct 1. Than we stopped receiving any reply. This week 1/28/2023 we discovered his mobile phone is disconnected and there is no answer at his business number.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.