![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Online Drugstore
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Company charged sales tax for items not taxable in my state. I believe this is not legal.Refused to respond to repeated attempts to correct situation.Initial Complaint
07/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased ******************** Freeze ********************** It arrived in about 3 days. The product, however, was defective and did not have any freezing substance coming out, only air. I called 6-8 times over a 3-day period before I could even reach a live person. I was told a replacement would be sent immediately. That was now more than 2 weeks ago. I have called 12 times, during business hours, and I've left several messages. No one EVER returns your call. I want the product I ordered and a refund. My order ID #******.Business response
08/29/2022
Hello. We did get an order for the customer on 7/5/2022 and it was shipped out on 7/6/2022. The first correspondence we had from the customer was on 7/28/2022 that the product was defective. The customer asked for a refund and we submitted one the same day. On 7/29/2022 the customer acknowledged they had received the refund.
Customer response
08/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.