ComplaintsforCenterbrook Golf Course

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was told by the owners wife that I could not play with my brother as a twosome because they would be losing money multiple times since the owners wife took over. Reality is they can start a group every 10 minutes because that is each holes limit so 6 groups a hour. Which has been more than fine for the last 20 years or so I have been going there it has only changed recently I have played up to 9 rounds by my self in a row on busy days. As a patron of this business for almost a complete 2 decades I feel the attitude of the owners wife the three girls that were working was wrong. Me and my brother were made to feel uncomfortable over and again like we were stealing from this business after spending thousands throughout the years. She made it clear we would get no refund no matter what and we must expect vouchers to play again when I have been refunded by card before a myriad of times. The girls starred at us the entire time uncomfortably when we mentioned it they denied they were doing it as they were starring at us. The owners wife was rude unprofessional disrespectful and seemed not worried about any of that had a air of thinking she is better than us ridiculous.I do not want any more customers to deal with issues like this I have never been so offended by someones indigenous to a customer you have no business without customers. You should be helpful inviting cordial use customer service and never lose tack as a owners especially around guests she gave us the impression we either like it or go to h*** The grounds are dirty in disrepair bottles junk in the water and forest surrounding the course I am very sad to see it is being run down by management. Too bad lacking integrity respect fairness and customer service telling me to pay for 18 holes for two to play 9 holes with my brother with a straight face how silly.

  Business response

  09/14/2022

  MANAGEMENT WILL CONTACT THE CUSTOMER DIRECTLY TO REPOND.

  Customer response

  09/15/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, an await a amicable resolve from the owner of the business

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