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            Business ProfileBuerkle Acura

            New Car Dealers
            BBB accredited business

            Contact Information

            7925 Brooklyn Blvd

            Brooklyn Park, MN 55445-2787

            Visit Website
            (763) 424-4545

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/7/2005

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to the information provided by Buerkle Acura, this company offers sales, parts, and service of new and used vehicles.

            Business Details

            Location of This Business
            7925 Brooklyn Blvd, Brooklyn Park, MN 55445-2787
            BBB File Opened:
            8/1/1986
            Years in Business:
            38
            Business Started:
            7/1/1986
            Business Started Locally:
            7/1/1986
            Accredited Since:
            9/7/2005
            Type of Entity:
            Corporation
            Business Management
            • David Buerkle, Vice President
            • Michael Murphy, General Manager
            Contact Information

            Principal

            • David Buerkle, Vice President
            • Michael Murphy, General Manager

            Customer Contact

            • Michael Murphy, General Manager
            Additional Contact Information

            Fax Numbers

            • (763) 493-2822
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/02/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I was sold a car by **** that I was told was all wheel drive which it turned out not to be. I figured this out by getting stuck in the snow twice in the 30 days I had it. I brought it back and told them this and the only thing they were willing to do was trade me out of it and put me in something with a smaller engine that would increase my monthly payment by $100 a month which also didnt have the specs that I wanted such as heated seats and a heated steering wheel. I left a ****** review and got a response telling me to contact them so we could work on a solution. I did that and was asked by *************************** the Pre Owned Sales Manager why I left a bad ****** review and was told by him that he doesnt even want to try and help me. He was giving me the same answers he initially did before the ****** review knowing that what he was offering wasnt the correct resolution.
            Read More
            Read 2 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jamie A

            03/12/2024

            he Buerkle Acura Brooklyn Park family dealership, service center and its entire staff with the exception of 1 person I’ve interacted with are dishonest, money hungry, aggressive, lack clarity and actual accountability when selling a used vehicle. I purchased a used 2017 Honda Fit from Mark ******** in January. After purchasing noticed significant body damage, the battery wasn’t properly connected, and the wipers were extremely old. The body damage was never disclosed to me and when I asked about it, I was yelled at and argued with by Brian ********. Michael ****** defended his dishonest staff, lied again about an interaction I had with Chue **** in the service center, and offered no answers or help to my questions or frustrations. Please see photos. I have recorded audio of Brian ******** arguing with me and apparently from other reviews, he has a history of arguing with customers. Michael ****** clearly only cares about commission and profit for his own employees and the dealership, he has no regard to new car buyers of color.

            Buerkle Acura Response

            03/16/2024

            It is our goal to provide the highest levels of service to every customer regardless of what product or service we are providing. It is obvious from your email correspondence, our phone conversation and your numerous online reviews that we did not meet your expectations and for that we sincerely apologize. A purchase experience should not be this way. Our goal from the beginning is for you to have a vehicle that you truly enjoy every time you walk out and drive it and at this point I do not believe that can be achieved with the 2017 ***** Fit that was purchased from us.I think the best solution would be for you to return the vehicle for a full refund. This suggestion hopefully can bring this situation to a close as it has been clearly upsetting to you. The process would take about fifteen minutes. If you do not wish to return to our place of business that is understandable. We can mail the needed paperwork for you to sign and send back and have the vehicle picked up if that would make it easier.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Minnesota and North Dakota

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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