Customer ReviewsforInfinite Decks

Absolutely terrible experience. Deck building project started in 2020, which he estimated would take 3 weeks to complete. We are still trying to fix/finish the project (without Mark's help) in 2023. Could not say enough awful things about how the project went. Do not be fooled by his pitch!!!

I highly recommend Infinite Decks! Im so glad that I hired them to build my fantastic deck!**** the owner is a true artist and craftsman and his designs are creative and unique. Its fitting that he has won several awards for his awesome projects! He listens, he creates, he makes your vision a reality.His lead carpenter, Karter, does quality work and has a high level of attention to detail. Every corner was perfect and every board was placed with care. They planed the deck joists to ensure a consistent decking surface. The materials they use are top notch from the decking to the railing. The under the rail LED lighting is amazing!We were not only impressed with the quality of their work, but were thankful for the good communication we received from them during different phases of the project. As the deck completion progressed, we came to completely trust Infinite Decks and their team.Dont settle for just any deck builder! I wanted a custom designed lighted deck with curves and a spiral staircase that would be the envy of neighbors and friends and I got it with Infinite Decks!

Our experience with Infinite Decks was and is an ongoing nightmare. We hired **** to build us a deck in the fall of 2020 based upon a great website, positive reviews, and a good consultation. He billed himself as someone who was a ******** for details and precision, which was what I told him I wanted as someone who expects top notch work. You get what you pay for, right? No. Our project was supposed to start mid-November of 2020 and take about 2 weeks. Our job was delayed until January 2021 due to some conflicts with ************ We went with the flow on this, as these kinds of things can happen in construction. Our piers were installed by the subcontractor on January 5, 2021, and 95% of our framing was done between January 27, 2021 and February 4, 2021. We made our second of three installment payments, now totalling over $27k at the beginning of February. Work virtually stopped after we made this payment. Some additional blocking on the framing was done in March, then stair stringers were added in April. From the beginning of March onward, it was a game of cat and mouse with promises and lack of follow-through. The city even came out and advised us that the permit filed in December had not been paid for or picked up until June 2, 2021, so the work done previously was not even permitted. At the beginning of June we imposed a one week deadline to complete the job and this was agreed upon. When this was not met, we terminated service with **** due to major breach. After some discussion with ****, we agreed to allow him back to complete the job under revised conditions and a one week deadline. We truly wanted to work things out and just have the job done. Lack of any significant progress continued through July and we made a second and final termination at the beginning of August. To Mark's credit, he did remove the stair stringers to accommodate the pouring of our patio over the summer. Beyond that, I honestly don't know what to say. Despite me wanting badly to like the guy, he screwed us in the most massive way imaginable. Materials have been sitting in our yard for nearly one year, a 22 ft deck railing is taking up my garage stall, and our deck is basically the same as it was 8 months ago... framed and unfinished. We were super reasonable with him and he took advantage of that. We are currently awaiting a court date so we can serve papers and recover our damages. If I could go back in time I would erase the day we ever hired him.