ComplaintsforAckerman's Furniture Service, Inc.
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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
*/2/22 quote to refinish 3x* foot oak butcher block table. $850.00. Invoice#7*8 down payment Visa with balance paid */9/22 upon completion of work. Within a week, varnish failed. A piece of food stuck to surface and took varnish with it upon removal. Ackerman’s redid the work. Not yet a year later, edge varnish is chipping upon wood chair hitting the table edge. Upon speaking to woodworking establishments, ******* in Burnsville and ***** in St. Paul, this shouldn’t happen. Dale’s quoted me $550.00 to strip and refinish with three coats of polyurethane. *** **** *** **, St. Paul 55103. ************. Since Ackerman’s is closer, in Burnsville, I’d prefer they would apply a more robust product, rather than someone else. They seem unwilling to remedy the situation or even admit there is a problem. Desired resolution: Apply a robust varnish or credit me fully or partially to have it done elsewhere.Business response
05/12/2023
In June of 2022 our firm refinished the customers oak kitchen tabletop using a pre-catalized lacquer made for tabletops. Four weeks later Ms. K****** arrived at our shop with the tabletop, which had sustained a fresh gouge on the surface. She claimed that a piece of food stuck to the top and when she removed it the chip appeared. This is not accurate - the tabletop took a direct impact that left a chip. Nonetheless, our firm filled the gouge and recoated the top surface once again. We instructed the client on how to care for her table. Then on 5-10-2023 Ms. K****** arrived at our shop with photos showing impact marks on the table edge caused by pushing her chairs into the top edge. We explained that this is what happens when furniture takes a direct impact. No finish will stand up to this situation. The manufacturer of the finish, nor Ackerman’s Furniture Service, has a warranty that covers customer abuse.
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Contact Information
2525 Highway 13 W
Burnsville, MN 55337-4829
Business hours
Today,10:00 AM - 2:00 AM
MMonday | 9:00 AM - 5:00 AM |
---|---|
TTuesday | 9:00 AM - 5:00 AM |
WWednesday | 9:00 AM - 5:00 AM |
ThThursday | 9:00 AM - 5:00 AM |
FFriday | 9:00 AM - 5:00 AM |
SaSaturday | 10:00 AM - 2:00 AM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.