525 Customer Reviews
Review from Marlon W
1 star08/13/2024
Well I thought they were great initially, but then I bought a used gun. I picked it up and within hours of it I called to get it returned because I inspected the gun and didn't like what I found. I was told the gun couldn't be returned without them charging me $105. Yes, that's correct, a gun I had for 3 hours, to return it I would have to pay them that much to get it back to them. Don't ever buy a used gun from them because that was a certified gun, they said the none certified guns are a no return. So yeah pay the extra get a new gun. This place also has garbage customer service so don't expect any help from them they're going to talk you like you don't know how to spell gun even if you are a certified armorer. They also have an inspection list they will tell you about but they don't follow it because my used certified was not within the parameters of it.Review from Richard B
2 stars08/13/2024
I had ordered a rifle from here and the seller/ gun shop sold my rifle after they sent me the wrong one . I had ordered this back in July and now August they are supposed to send me a refund , but no rifle is in stock . I am not sure why they couldn't find a more reasonable solution, the correct solution was to send me the correct rifle at their cost. That's not happening I am getting a refund and have to order another rifle and spend more money do to the rifle is higher price then before. Which will take another two weeks before that happens . I can 9nly hope the rifle still stock then which isn't right at all. I am not one who likes to complain, but I ad to get this off my chest. The seller should have been the one who paid for there mistakes and guns.com should have protocols in place for this kind of misleading customers that you be shipped the right firearm.Review from Daniel G
1 star08/03/2024
I placed an order for a gun and a box of ammo. Before the order was processed I wanted to cancel it as the gun in question didn't do what I needed it to do as far as performance (thank you Youtube reviews). The website has no way of canceling an order even if it hasn't been processed/shipped yet. You HAVE to email support. I sent an email asking them to cancel the order. They cancelled the gun order only but not the ammo order. The ammo was 300 AAC blackout which is a moderately expensive niche ammo type few firearms shoot. I do not own a 300 AAC blackout firearm. They are sending me the ammo anyways. Both items were placed in the same order, the ammo was added with the gun and purchased in the same cart. There clearly needs to be a way of cancelling orders through the website without reaching support. I would have cancelled this over the weekend before they even processed it and would have had no issues. By putting in this in between person and being difficult about cancelling orders they are losing more business/customers as now I will never buy from here and tell anyone I know who is thinking about using this website as a resource to not waste their time. If you have any issues it will be your problem to deal with and they might reluctantly help you.
Guns.com LLC Response
08/06/2024
Hi ****** - We're sorry to hear you didn't have a great experience. Orders move through our system so quickly, we can never guarantee an order can be stopped. If we can help with anything else, please give us a call at ************.Review from William S
1 star07/23/2024
The gun I bought had been altered, and was not operational. A second Gunsmith fixed it at a cost of $430.00 parts & labor. He advised me that it was not operational, internal parts were broken and even aftermarket parts were wrong.Guns.com LLC Response
07/25/2024
Hi ******* - We're sorry to hear you had trouble with your recently purchased firearm. The shotgun you purchased was a used Outlet firearm and can be returned within 3 days after transfer for any mechanical malfunctions. After three calendar days have passed, all sales are final and we're not able to offer a return or other resolutions.Review from Ron H
5 stars07/12/2024
A great experience with guns.com. I was hesitant to buy from Guns.com after reading some of the reviews but so glad I took a chance on them!! Nothing but a class A experience. The purchase was smooth a delivered a quality firearm at a decent price. Truly a pleasure doing business with them. Would definitely recommend them to everyone. Extremely fast and quality service!Review from marc s
5 stars07/03/2024
Purchased a revolver a few weeks back. Transaction went vey smooth. Communication was excellent from them. First time buying from them and was little nervous but everything worked without a hitch. They even sent some documents I needed to get a rebate from the gun manufacturer.Review from Rick V
5 stars07/02/2024
Accurate descriptions of firearms. Accurate pictures of the product. Ships right out!! To a FFL of your choice. What you see is what you’ll get. :)Review from Patrick S
5 stars07/02/2024
Easy,fast shipping,will buy again! Don't wait,get the thing you want...now!Review from Darren L
5 stars07/02/2024
Haven't had a problem with this company yet. A nice wide range of guns to choose from,and if i have a question customer service always had the answer.Review from Phil H
5 stars07/02/2024
Purchasing was easy and selections were great. they made the whole process easy. Thank you.
Customer Review Rating
Average of 525 Customer Reviews
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