Business ProfileforBob Boldt HVAC Service & Installation

Had a new unit installed by Bob Boldt HVAC in late June 2023 (outdoor unit and attic air handler). The day after the installation, the tech stopped by to pick up a tool bag that was left onsite and he checked the charge and ended up topping it off and advising me to call if it wasn't keeping up. Unit did OK except for one hot snap in August I noticed it wasn't keeping up but didn't think too much of it. Fast forward to May 2024 when I turn the unit on after winter. It's clearly not cooling so I call Bob Boldt HVAC and they send out a tech. He tells me there's a leak, checks what he can and says the lead installer needs to open up the attic unit to confirm the leak isn't inside. The lead installer is in a foot boot, recovering, and can't make it out for a while, so they charge it up. OK, no problem. Another month goes by and the unit's out of charge again. Between 6/19 and 7/11 I had 4 appointments scheduled that were no call/ no showed. When I finally managed to have an appointment kept, the tech did a more extensive search with the sniffer, but couldn't find any leak and again stated the lead installer needed to go open the attic unit. He said he was too big to crawl around and properly even check the back of the unit and needed to be opened by the lead installer anyway. Charged it up. Couple months go by and I contact Bob Boldt HVAC on 9/17 to say the unit's out of charge again and I'd like the permanent fix scheduled. Now I'm told that the leak is in the lineset for sure (they don't know that and the "lead installer" who can go in the attic and rule that out or fix it never checked it out. It was never checked except with a sniffer from the front. The lineset in the attic and in the basement is accessible and was checked) and that I need a full new lineset run for $2500. So now I have to hire a company to find the leak and repair the unit; the attitude is "prove it's our fault" all of a sudden after 4 months of getting the run around.