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Complaint Details
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Initial Complaint
10/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I left my automobile for repair and someone broke into the dealership and stole parts of my automobile and others. The business wants me to pay for the parts that was stolen. The parts stolen total *******. The business wants me to pay for the parts and service.Business response
11/01/2021
This was an unfortunate situation, as her vehicle has been here for two months as her warranty company kept sending us bad transmissions. ************************ reached out to me and we have reached an agreement, that we would participate in the repair of the stolen parts. She had a choice of new Toyota parts or aftermarket parts and we agreed that with the year and miles on the vehicle the aftermarket parts were a better choice.
Thanks
*********************
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Contact Information
14730 Buck Hill Rd
Burnsville, MN 55306-4984
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.