4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Scott W.
1 star01/10/2023
Long story short, put a deposit on a 2022 in early August. They stated CRV would be ready around Thanksgiving. Got a couple of video updates that all good, CRV being built etc. Early December told vehicle done being assigned for delivery. All good. Holidays etc. Expect delivery delay. No problem. Got a voice mail on 1/6/2023 that there is no CRV for me and they didn't know what happened. Said we sell u a 2023 CRV for 3 grand more! And Jeff overbo sales manager said he will remove the upgraded mats package to lower the price of the 2023 model! That was his olive branch for their massive mistake! Run ... Don't walk from these guys and if shake anyone's hand there count ur fingers afterwards.
Walser Honda Response
06/27/2024
Hi *****,
We appreciate you taking the time to share your experience from January 2023. We understand how frustrating the situation with your CRV must have been, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our processes and communication. If you have any further concerns or would like to discuss this matter, please contact our General Manager *********************** at ******************************* Thank you for bringing this to our attention. We hope to have the opportunity to regain your trust.
Review from Kara B
1 star08/10/2022
My son from out of town traded a car in for a used Honda Civic-we then found the air conditioning wasn't cold after getting the car home. After many unanswered texts and calls my son was first told it is not their problem the it broke after we bought it. On callback a different person told me it would be covered by warranty 100%. Found it wasn't the condenser but the compressor so NO warranty to fix and cost to is around $1500-$2000 in home town. Internet search shows this to be a common issue with this car but was told "they have never heard of it". They finally offered to fix it BUT WE would have to drive the car back to MN and WE WOULD have to pay them $1500!!! so basically this is of no value to us as it would cost more to drive the car back to them only to be charged the same price we'd pay in our home town. They sold the car with a faulty air conditioning and say they aren't responsible for anything that breaks after the sale--yes our fault we didn't notice it on test drive but would think they'd be willing to pay at least a portion of the cost to fix when we notified them right away...NOPE!!! Worst car purchase we've ever made...would not go back to Walser Honda!!!Walser Honda Response
06/27/2024
Hi ****,
We appreciate you sharing your experience and are sorry to hear about the issues with your son's Honda Civic. We understand how frustrating it can be to deal with unexpected repairs, especially from out of town. We strive to provide clear communication and support for all our customers, and it's concerning to hear about the difficulties you faced in getting this resolved. While we cannot change the past, we want to assure you that your feedback is being taken seriously to improve our processes and customer service. If there's anything we can do to assist you further, please reach out to our General Manager *********************** at ******************************* We hope to have the opportunity to make things right and restore your faith in our dealership.
Review from Mike F
1 star06/19/2022
Put a deposit down on a 2022 Honda Civic Hatchback Touring on Jan 11th w/ expected delivery by 5/1. Didn't receive a receipt or any documentation. Around mid-April, I reached out to inquire that everything was still on track. They couldn't find any record of my deposit. I used a credit card and had to pull old statements to provide proof. Again, seemed odd. Regardless, I was informed there would be a slight delay and production was going to be around late-April with the vehicle ready/delivered around mid- May. Spoke to the sales rep in person in Burnsville. Once again (3rd time), no receipt or documentation. On 5/16 and I didn't receive any updates from Alex the sales rep since 4/29. Was expecting the car to be ready this week. He responded it hasn't been built yet (no VIN) but "any day now". I called the manager Neng Lee immediately after & I'm being told now to expect a mid-June delivery. Left a Google review. General Manager Brent Fangel followed up on it 5/19 & asked me to call. I called same day, left VM, and no follow-up. It has now been a month since i called... On 6/18, the situation got worse when the sales rep emailed at 4pm that the production is now delayed until August. However, I checked the Walser Honda website hours later & the car is posted as a new listing today! The same style/trim/color. No other customers had this on reserve. Other new inventory was posted 6/18 as well. Even the official Honda website shows this car as "in transit" to Walser Honda! VIN #19XFL1H89NE015922. With the pandemic & supply chain, I understand the delays, but the lack of communication is not excusable, especially from management. I feel like we are being lied to and ignored. A terrible all-around experience. This would be the 3rd vehicle purchased from Walser Honda in 2 years. I would hope customer loyalty still matters. I am extremely frustrated and also disappointed in this whole experience. I am filing a Consumer Assistance Request with the MN AG office.Walser Honda Response
06/27/2024
Hi ****,
Thank you for sharing your experience, and we apologize for the frustration and inconvenience youve faced with your 2022 Honda Civic Hatchback Touring order. We understand how disappointing it is when expectations are not met, especially when our communication falls short.
While we cannot change the past, we take your feedback seriously and are committed to improving our processes and communication. Your loyalty as a customer is important to us, and we deeply regret that this experience has caused you to feel otherwise. Please reach out to our General Manager *********************** at ****************************** so we can address your concerns directly and work towards a resolution. We hope to have the opportunity to make things right and restore your trust in our dealership.
Review from Meg D
1 star06/09/2022
We went in to trade in our Honda CR-V for a Honda Pilot. They checked our car and came back with an amount they thought our car was worth. We agreed upon that amount and put down a $500 deposit to secure our car. Our car arrived a week later and we went to finish all the paperwork. While we were finishing all our paperwork a sales manager, Mr Neng Lee went and took a final look at the car ( it had already been looked at all our previous visits as well) and than came back and told us that he would not honor the price that they had first quoted us as in the last two weeks there was hail damage on the car. He got accusational when we said the car has been as is from the first time and he could even check that we had no hail in Those two weeks. He didn’t want to listen to us and would talk over us and was extremely rude. He even refused to return all our documents with sensitive information back to us. When we said that we had similar offers from other places as well he rudely shrugged his shoulders and said go sell your car there. We are still in shock that we were treated so badly and there were no apologies given at all. Walser has a set of core values printed on all their business cards and they don’t even come close to any of those. I haven’t been treated this unfairly or badly ever. Mr lee was willing to loose a customer but not once was he willing to come up with a solution to make this deal work although the misunderstanding was somewhere at their end when we were first quoted the resale value because our car was in the same condition since we first took it in. Very disappointed and will never want to do business with a dealership that doesn’t stand for its core values. MeghaWalser Honda Response
06/27/2024
Dear ***,
Thank you for sharing your experience, and we apologize for the frustration and disappointment you faced during your 2022 visit to our dealership. We understand how upsetting it is when expectations are not met, and communication breaks down. While we cannot change the past, we take your feedback seriously and are committed to improving our processes and customer interactions. We regret that your experience did not reflect the core values we strive to uphold.
If there's anything we can do to assist you further, please reach out to our General Manager *********************** at ******************************. We hope to have the opportunity to make things right and restore your faith in our dealership.
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