ComplaintsforInfinite Floors & More
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We were misled on charges, the workers were careless and would not listen, properly was damaged and the damage hidden. The company has apologized and is going to make necessary repairs and replacement.Business response
12/04/2023
Thank you for contacting us on this matter. We have went above and beyond for this customer and they even asked to hire us again. Between the husband and wife things get confused I think. We completed the work, went back to ensure no issues were left behind, There was a small wall decoration that was broken and nobody was informed from our office. We went back and ordered replacement parts, fixed the problem. (Mind you this is after they were super happy with all of the work and paid in full AND requested us to do another project for them) We did everything in our power to make this customer happy. They also did get a small discount at the end of their job for services changed and for their complaints/issues. So I apologize but we can not give them any further reimbursement as we have already paid for the broken item and fixed it for them.
I can forward text messages and receipt of items we replaced if needed, but I am sending this from my CPU and unsure if that is necessary.
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Contact Information
1310 Larc Industrial Blvd
Burnsville, MN 55337-1412
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.