ComplaintsforPawn America Minnesota, LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pawned an Apple Watch Ultra 2 in April of 2024, which was meant to be short term, but unfortunately I was admitted into the hospital in early May to stop preterm labor and was being monitored, then alongside bed rest for my cervix to be sewn shut to keep her in until October. I had finally gotten released to go home on 6/20 and continue my bed rest, keep stress levels down, etc.I got a letter in the mail stating I had until 6/21/24 to pay the interest or lose my item, which is today. I called the Pawn America in ********** to pay the interest at least and was told that my item was already on the floor, which from my understanding of the letter, I had until the END of today June 21st, 2024 to pay my item or lose it. That was not the case. The gentlemen took forever to find it again, then told me that I would have to make the TWO HOUR DRIVE to pay the interest on my item or get it out. I expressed to both him and his supervisors that I was explicitly told not to do any long car rides due to the pressure of baby on my cervix. They told me if I did not come in today that it would no longer be mine and that the item was due yesterday, when the letter I have STATES today. I told him that. The supervisor then tried to tell me that theres leniency in that date and that it depends and I quote, on how many days in the month there is. In the background, I hear the other person I had spoken to say what does she not get? I just spoke to her and saying incredibly rude stuff about the fact that Im expressing the RISK theyre forcing me to take for my daughters LIFE by having to come pay the interest in PERSON.Pawn America has really stooped quite low from where they used to hold their company and the fact they have the BOLDNESS to tell me Im wrong about the paper that came from THEIR OFFICE that STATES June 21st, ***************************************************** to make a drive that risks my daughters life? Ill be taking this as FAR as it needs to go.

  Business response

  07/05/2024

  We have no records matching that name or phone number. 
  

  Please have them reach out to me and provide the correct information. 
  ************************************

  Customer response

  07/05/2024

   I am rejecting this response because:
  I will not be resolving this issue with them until we have reached an acceptable resolution. I have contacted them per the email that was given me.
  
  

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi my issue occurred at 4:15 on January the 5th **** I had went into the pawn America store to try to sell my car DVD player and when I got there I had told them that it's a brand new DVD player and that it has never been installed in my vehicle like it's practically brand new hasn't been wired up or anything or powered on. And the employee that was there to help me did not seem to know what he was doing I specifically told him that it's brand new DVD GPS system that I bought from the store and has never tried to power it on and for him to be careful when trying to test the item. The employee that helped took like about 3-4 minutes trying to wire it up and then all of a sudden asked his coworker to see if it was the right color and wires to hook up and that's when I told him that he ought to be careful because it's a brand new DVD GPS system that I even didn't get a chance to try to power up myself and so for him to be careful and he did not seem to know what he was doing with the wiring and how to test it and then right when I said that his coworker came in and told him for him to stop and to see if he use the right wires correctly and and he commented back oh so it's that color and so it seemed like he knew what he was doing more and so he told the employee person that was helping me test it to just stop and then he just gave me the cereal back and told me that their system wasn't working and that they can't accept the item but if I want to try to test it for me to sign up a paper saying that you know whatever happens isn't my fault if it was to break or anything like that and I told him that shouldn't even be a problem because it's a brand new system you know and so that's what brings me onto this complaint. And so I am about to head home to try to test it myself because I have never tried to power it on I assumed everything was good especially because it was brand new from the store but the guy didn't seem like he knew what he was doing and may had shocked it.

  Business response

  01/09/2024

  Please bring your item back to the store and we will take care of you.  You can ask for ***** the store manager, he is aware of the situation and is waiting for you to stop in, thank you. 

• Initial Complaint

  09/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Unfortunately I have been having some financial struggles, I ended up getting a loan on my mothers wedding ring back in April/May. The loan was about $230ish I believe. I just called the store and found out my monthly payments have been going to interest only. The monthly interest is $58 which I find absurd. I wish the employee would have properly informed me on the conditions on the loan. I would of assumed it would of been like a normal loan, paying towards interest and the balance. Now its almost October. Im going to end up having to pay the whole cost of the ring still. I hope moving forward there are more thorough trainings for the employees that handle these terms and conditions. If I would of known these monthly payments were interest only, I wouldnt of even bothered moving forward with the transaction. This service has saddened me. Im a 27 year old who lost his mom to stage 4 brain cancer. After receiving a call back from a manager on duty yesterday; I felt like no empathy/sympathy was even given to me. Just makes me feel sad. I wish they could help considering how much interest I accidentally gave them. Loan #: P241230424202224847

  Business response

  11/09/2022

  In reference to ID# ********, we did reach out to *************************** and offered him a discount on his loan.  He was satisfied with the resolution. 

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