51 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Juan T
1 star07/22/2024
We bought POWERHORSE GENERATOR 1yr ACC DAMAGE REPAIR PLAN Unfortunately, the product has not performed well because it doesn't work properly after a month and a half after having bought it, the generator did not want to start despite having oil and gasoline.the manager of the store refused to make us validate the warranty because he says that it was our mistake, and we are in total and absolute disagreement since the generator has only been used very few times after buying so we asked him to give us a valid solution since we paid the warranty to avoid this type of problem, but his answer was that we had to buy him a new one.We asked him to talk to someone else and he said no. So we had to call the customer service phone and they gave us a number of the manager and we did not have an answer either, we returned the call to customer service and they give us an email which didnt answer either. The company doesn't care about helping you, they only sell you the warranty, ours cost $100 and they blame you saying it was your fault, but they don't help you at all, not even the customer service staff or the supervisors they have since they don't answer calls, emails or messages.Review from Jacob L
1 star06/14/2024
Bought a pressure washer with the extended warranty. Paid over $5,000. Issues from day one. They never allowed me to return or exchange. It literally caught on fire and blew in 2 separate incidents and they want me to pay for the repairs. And lied about what's covered in the bogus warranty they sold me. I have all my phone calls recorded with their horrendous customer service employees. They have had my machine for months to supposedly fix and it's less than a year old. I still do not have it back and they are demanding another $1,200 before they fix it. I'll be filing court papers on Monday 6-17-24 if they don't have a new machine for ne by 8:01amReview from Misty C
1 star05/03/2024
Ordered a Milwaukee speaker for my son's birthday, it advertised that it was eligible for a free battery. Once the package arrived it did not have the battery with it. I called customer service and was told that that item did not qualify for the free battery. There was no attempt to make this right, it was just a sorry you can return it if you want. It was completely false advertising and should have been held to what was stated on the website.Review from Alex K
1 star04/30/2024
********, went to local store kept getting asked if I needed help every 5-10 minutes and after my 3rd no their security guard came up a said management asked for me to leave. I just laughed put whatever I wanted to purchase back on the shelf and left. Looked on Better Business Bureau and it's nothing but 1 star reviews. I'll definitely spend my money somewhere else from now on.Review from Lisa E
1 star02/07/2024
My first and LAST order with this company. Ordered a 50-ton hydraulic press on 12/21 and was told it would be delivered 12/29 or there about because of the holidays. After several calls with them assuring me it was on its way, product was delivered on 1/24. It wasn't a 50-ton press, but two 10-ton jacks. Called on 1/26 and was finally able to talk to a supervisor. He seemed very helpful as I told him my story. I no longer wanted the product and wanted a refund and for them to pick up the wrong product. Was told I would receive my money within 48 hrs. It is now February 7th. I do not have my money and I received an email telling me that a replacement order had been submitted. Called them back AGAIN. They are holding my refund until they receive the wrong product back, however, that is on hold with their transportation and supplier. NO ONE CALLED TO TELL ME. I am now waiting for a call back from another person so I can get my refund so I can pay the people that will actually deliver what I ordered.Not once have a received a follow up call from them. I do not trust one word their reps say.Review from Tyrone M D
1 star12/26/2023
Took North Star pressure washer to *******, **. location to be repaired on 10/09/2023, learned they had lost their repair technician back in November. Decided to retrieve pressure washer to be repaired by someone else on 12/21/2023 because Hampton location taking too long to repair. Went to store only to find pressure washer had parts disassembled and decided after talking to store personnel, that I would return to the store on 12/26/2023 to pick up pressure washer, after it has been reassembled to the condition that I bought it to them, fully assembled. Returned to the store today, 12/26/2023 to pick up pressure washer only to discover parts are missing to include a very important piece called the Dump Loader, which the store manager informed me he could not find. My dilemma now is I cannot pickup my pressure washer because a vital piece is missing, and the store manager seems to not care about replacing it or finding it. I've contacted corporate about this situation no response yet, I'm now contacting the Better Business Bureau to proceed with legal litigation next week.
Northern Tool and Equipment Company Inc Response
01/05/2024
We are sorry to hear that this has occurred. It appears that the part that was lost was an obsolete part that did not have a replacement, so we had to do some research to find a suitable replacement that was available. They have now located the replacement and the part will be available next week. They have contacted the Norfolk store to schedule a repair service due to the loss of service repair staff.Review from Gerard M
1 star12/20/2023
They are horrible about getting you a product and then wait a month to say they no longer have itReview from Dustin A
1 star11/28/2023
The supervisors are horrible, the Shipping esti.ates are a joke at best. You guys wouldn't know your a****** from your elbow, I'd invest in a sinking ship before I'd order from your s*** show again. How do you have a deal with a delivery date shown and then have that fall apart? Ordered nov 21st, shown as delivery nov 30th or dec 1st then o get an email saying ot was going to be 4 to 6 weeks smh. I'd shoot myself before even thinking about using your company again! Better yet, I'd buy tools from a crack head before I'd shop here againReview from Paul R
1 star11/17/2023
I cannot get this company to stop sending catalogs and promotional leaflets to our residential address. I have called 3 times in the past year starting Feb 2023 and have been online and used their chat site as well and we are still receiving a lot of unsolicited mail from them. Each time I am in contact with them they say they have deleted us from the mailing list. We will never buy anything from them again if this is how they treat their customers.Northern Tool and Equipment Company Inc Response
11/21/2023
I am not showing we have an account built for you in our system under the name and email address provided. If you can provide us with your address to remove from the system, I will submit another request to ensure that your information is removed from our mailing lists. I apologize for the inconvenience.Review from Jamie H
1 star11/02/2023
Send spam emails of products no longer in stock. Unsubscribe didn't work and customer service won't honor the specials they are sending out.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.