ComplaintsforAmerican Water Damage of Minneapolis, LLC
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Complaint Details
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Initial Complaint
08/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
American Water Damage was hired to complete the remediation after a pipe burst in our basement on May 21st. I initially wanted to hire another contractor because they told me it would be 3 or 4 weeks before they could get it done, but when I told them that, they insisted that they could complete the work in the amount of time that I requested in order to get my Airbnb business back up and running. They began the work on July 5th, but it's still not completed and they are no longer contacting me. The first contractor that was hired was a drunk and the work in the bathroom was really bad. I was coerced into buying some carpet that I didn't want because I was told I had to. The carpet is not installed properly and no attempt was made to correct it. Some attempts were made to "fix" the bathroom, but it's still not done. In addition, the employees are rude, condescending and threatening at times. I do not want them to come back anymore. I just want to hire someone else and get everything fixed once and for all.Business response
08/18/2023
Dear *************
We appreciate your feedback and apologize for any problems that we've caused. We take the claim that one of our subcontractors was intoxicated while on the job very seriously and are in the process of a conducting an investigation. I can assure you that appropriate action will be taken if the claim is substantiated. I know the Construction Manager has been in contact with you and has resolved any remaining concerns. Please feel free to let us know if we can do anything else for you.
Thank you!
Customer response
08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
12239 Wood Lake Dr
Burnsville, MN 55337-1526
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.