ComplaintsforJohn Hirsch's Cambridge Motors

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I'm writing this in regards to thier unethical and diahonest business practices. They recently sold a new vehicle to my elderly father. My father is 76 years old with dementia and a terminal heart condition. He is also driving with a suspended license because of his health conditions. The dealer was notified of this before the sale was complete. I was told that my father can purchase a vehicle without a license. That they would deliver the truck if my dad couldn't drive it home. I was met with contempt and superior attitude when talking to the sales staff. He basically said he didn't care about selling a car to my dad and taking advantage of a vulnerable adult. A cutthroat " anything for money " attitude. I find the business should be running the license before they sell to a un licensed driver. I feel they are taking advantage of the mentally ill and a vulnerable adult.

  

  Business response

  08/10/2023

  No refunds are needed , no vehicle was purchased.

  Customer response

  08/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 12/17/22 we purchased a 2019 RAM **** Limited for $70K. We traded in our 2016 RAM **** and had to take $4K less than what we owed on it because the salesman said it had Turbo issues and once the turbo goes, there is pretty much nothing you can do for it. On 12/25/22 our truck started displaying issues. On 12/25/22 we had to get the truck jump started and attempted to tow our 5th Wheel camper on 12/26/22. The truck was not capable of towing the camper and was clearly displaying mechanical issues. The dealership was closed 12/26/22 for the holidays so we dropped our truck off at service on 12/27/22. The service technician said it was showing "turbo codes" as the problem, but they were still running diagnostics. So based on what the salesman said about "turbo issues", we believe they sold us a vehicle that had major mechanical problems and want to return the vehicle. The dealership has a 5 day return policy, and our truck started displaying issues on day 7. We told the dealership we want to return the vehicle and even offered to buy a brand new truck from them so it was a "win-win". We talked to the general manager, *************************. He said he would search for a vehicle and tell our salesman *******************************. We left messages for ***************************** all day on 12/27/22, he would not return our calls. We finally talked to ***************************** on 12/28/22 and he told us he did not know anything about it. We feel he lied because we left his messages on his voice mail, detailed messages. We never did hear back from *************************. To add to the frustration, on 12/28/22 we got a call from the bank we financed our trade-in with and were asked about our payment. So they still have not paid for our trade-in that we paid them for ($4K over what we owed). We called their ****************** and asked about it, he told us it must be delayed in the mail. Again, we question the honesty of this dealership and most payments are all electronic these days.

  

  Business response

  01/09/2023

  we did refund and unwound deal> customer got there trade back and we took back the vehicle. customer should have been good with everything. 

  Customer response

  01/09/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I cannot actually see the response the business provided to you, but they have refunded us our money and took their truck back. I am satisfied with that response.

• Initial Complaint

  05/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a 2019 Dodge Journey from here on March 12, 2022. The company gave me a temporary license plate for the 30 days. Expiring on April 12, 2022. Numerous times I had gone into the court house to register my vehicle and they never had any information forwarded from company. They said sometimes it takes longer with out of state buys. April 12, the ********* Co Treasurer has yet to hear from them so they reach out to the dealership. Dealership denies having the title from the previous owner and was unable to forward it to county to register my new vehicle. Court house advised requesting a new temporary registration from the dealership, as they are the only ones who can provide me with that. ***** R at dealership said he would get back to me the next day. Which would be April 13, 2022. Today is May 5, 2022, and I have yet to speak to anyone from dealership with multiple phone calls/voicemails and emails and am still unable to drive the Journey because the title situation has yet to be handled.

  

  Business response

  05/10/2022

  We were waiting on **************** to send a lien release on the vehicle, unfortunately this can sometimes take awhile to receive from the banks do to staffing issues.

  We received the lien release and all titling documents to ********* County in *********** **** on 5/6/22. 

   

   

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a powertrain factory warranty on a 2020 Ram **** Dually Truck. The truck is currently at 51,*** miles. My truck broke down on the side of the road in ************ on September 2nd 2021. I took it to the closest dealer that was approved by Ram Roadside Assistance. ******** in ***********, ************. Problem. The differential seal blew. The oil was gone and the gears stripped the inside. On the morning of September 3rd 2021 the service advisor at ******** in ***********, ************ stated that I do not have stock rim and tires. This was wrong! Very Wrong! I do in fact have factory stock rims and tires. The tires are 235/80R17. I had them installed at ********************* Cambridge Motors in Cambridge, ** earlier in spring 2021. I also explained to this ******** Service Advisor that they also did a differential service for the front and back. Wilrodt stated that there was no oil in the front differential when I told them that it leaked out. From the seal blowing. There was also a problem with the transfer case. It broke when I put it into park on September 2nd 2021 on the side of the road and it did not go into park because of the oil and gears burning up in the front. I proceeded to rent a truck and bring the truck back to ********* (loaded on a gooseneck trailer) because my cousin said that Wilrodt did not know what they were doing, and I should bring it back to where I had the tires installed because all of this should be covered by the factory drivetrain warranty. ********************* will not touch the truck. They differed to a phone number i.e. ********* ******** and I went back and forth from September until about two weeks ago from today October 26th 2021. They did not do what they were supposed to do. They did not look at my pictures. I took pictures of all the tires and they were still all the same. Nothing has changed. The ********************************* Stated I should contact the Better Business Bureau. I am now doing so as ********************* has a lock on my truck.

  

  Business response

  10/29/2021

  The customer had his vehicle brought to our location and the vehicle is still here as of today. We called Chrysler regarding the tires and they determined that it is a repair not covered by warranty and he was power train had been suspended by Chrysler.

   We also contacted our Ram Area Manager and he stated that we should charge the customer to repair the vehicle and once completed they would re-instate the power train warranty.  This is not a ********************* Cambridge Motors issue it is an issue with **************************** decision making.

   

  Customer response

  11/05/2021

   I am rejecting this response because:
  
  
  It has a warranty.

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