ComplaintsforSummit A*R

• Initial Complaint

  07/25/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This company called me multiple times very rude and very much harassment. I have asked multiple times for proof of this debt and I have been getting refusals to provide this information on top of people telling me when they send this to me I better be ready to pay the balance in full in 30 days. Which is technically a threat and also a very harassing tone of voice. The economy is hard enough already then to go through dealing with insensitive harassing and verbally abusive collections representatives. These people told me multiple times that if I don't pay within a certain amount of time that they are going to take me to court and all types of other things and I don't even know who the company is that they are saying I owe. I used to work in collections and this was one of the most disgusting collections company experiences I have had in a long time and honestly probably ever. This company needs to be shut down immediately, and people need to stop doing business with them.

  

  Business response

  07/25/2024

  To Whom it May *********************** are not able to locate ********************** name or other information in our database. We believe she has mistakenly filed a complaint against us when in fact she should be filing a complaint against the actual company she's been dealing with. We are Summit A*R based out of ********, ** and we don't treat people as she is suggesting she is being treated. We invite her to contact our office should she still feel we are the agency that is contacting her but i suspect if she checks into this further, she will find another company is responsible. We would be glad to assist her in locating the actual company that is contacting her. 

  We'll wait to hear from from her. 

  Regards, 

  Summit A*R collection team ************

   

   

  Customer response

  07/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would be more than happy and grateful to accept your help with finding out what company this is, or if this is a scam. When I looked up the company on the BBB this is the only one that popped up with this name, and I say someone else put in almost the exact same complaint. Maybe me and that person are being harassed by the same company/scam? If someone could please call or write me with further suggestions on how to proceed that would be great. Thank you so much. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with summit AR i do not have a contract with summit AR they did not give me the original contract like requested

  

  Business response

  07/10/2024

  To Whom it may concern:
  
  This matter relates to a damage claim incurred by our creditor client, Sixt Rental Car, to vehicles rented in April and May of 2020. We will provide the consumer all relevant back up documentation related to this matter so that they can review the same. This will be sent out to the address listed in this complaint. Once they have received the documentation, (including a signed contract and a copy of their driver's license), they are welcome to reach out to us to discuss a possible resolution.

  We can be reached at at ************.

  
  Regards,
  
  Summit A*R - **************** - ************

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been getting automated calls from this business that states "We are contacting you regarding a urgent matter filled in our office please call us at ************** to discuss issue as soon as possible or press 1 to speak to someone " When you press 1 it ring once then hang's uo call when you call number it is inactive and not accepting calls so I can never speak to someone calls 3 times a day from different numbers every time and at all hours sometimes before 8am as early as 7am and as late as 9pm

  

  Business response

  07/09/2024

  To whom it may concern: 

  This number is not associated with our agency. We also do not have this name in our database so we are quite sure this is not a complaint related to us. I would suggest the consumer correct the complaint to reference the correct agency. 

  Thanks!

  Summit A*R - ************

   

   
  

• Initial Complaint

  07/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Summit called me twice, 30 minutes apart, about a Fast Cash payday loan that I never took out. They used my married name, **********, which I have not used since my divorce in February 2019. They claimed it was taken out in 2019. They had the last four of my SSN and claimed they had sent me documentation of the debt, which I have never recieved such a thing. I do not have payday loans. They also said a claim was filed, making it sound like a court case had been filed which it has NOT. NONE of their information is accurate regarding a debt and I want them to stop calling and cease all collection activities. If my credit report is impacted, I will dispute it and proceed to file a damage claim.

  

  Business response

  07/08/2024

  To whom it may concern: 

  This complaint is not related to us. We do not find this consumer in our system based on her address, name or phone number nor do we  represent any "payday loan" companies. I'd suggest she get more information and file a complaint again the correct company. 

  Should anyone else have any additional questions, they are welcome to contact us at ************. 

  Regards, 

  Summit A*R Collection Team - ************

   

   

   

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a phone call from Summit at 6:17 AM local time in clear violation of the Fair Debt Collection Practices Act. I request Summit cease attempts to contact, as I have no outstanding debts in overdue status. Any further attempts to contact will be treated as harassment and result in a complaint being filed with the California *********************** and possible litigation.

  

  Business response

  07/08/2024

  To whom it may concern: 

  We believe ****************** is filing a complaint against the wrong agency. We can no find his name in our database by name, address or phone number. We'd ask ****************** provide us more information so that we can assist him. Otherwise, we'd suggest that he does further research and contact the agency that he is in collections with. 

  Regards, 

  Summit A*R Collection Team ************

   
  

   

• Initial Complaint

  02/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with charter communication I do not have a contact with summit account resolutio

  Customer response

  02/26/2024

  I am not liable for this debt with sumit recovery accoun I dont have contract with said company 

  

  Business response

  02/26/2024

  To Whom it may concern:
  
  This matter relates to a damage claim incurred by our creditor client, Sixt Rental Car, to a vehicle rented on or around August 9, 2022. We will send ****************** the back up documentation to assist in reviewing this matter and then she is welcome to contact our office to discuss it in greater detail. That said, this is a valid collection account and we will continue to pursue this. 

  Should anyone else have any additional questions, they are free to contact us to discuss them. 

  
  Regards,
  
  Collection Dept.
  ************

  Customer response

  02/27/2024

   I am rejecting this response because:
  
  
  

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  See attached

  

  Business response

  12/05/2023

  To whom it may concern: 

  This account has been closed at ********** and we've requested the national credit reporting agencies remove  this collection account from their records. We ask that the consumer gives them ***** days to update their records to reflect this change. 

  Please do not hesitate to contact us should anyone have any other questions on this matter. 

  Regards, 

  Collection Team ************

   

   

   

   

   
  

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Legal Department,I am a victim of identity- theft, I am writing to request that you block all the following fraudulent accounts in my files with Transunion, Equifax, and Experian. This information does not relate to any transactions I made. I did not authorize anyone to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim files an affidavit it shall be honored by all credit bureaus and all fraudulent information must be blocked within 4 days and proper notification shall be given to all furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The Better Business Bureau, ************************************* and Attorney General with legal action of your companys unlawful collection practices, misrepresentation of reporting inaccurate debts, and noncompliance to adhere to laws enacted to help who are victims of identity-theft. I request that an extend fraud alert be placed in my file explaining that fraudulent applications may be submitted in my name. Do not extend credit without first contacting me personally and verifying all applications.1. Sixt Rent A Car LLC Sap acct.#**** bal.$2031

  

  Business response

  10/10/2023

  To Whom i may concern: 

  Our creditor client has approved ** closing this account and requesting the removal of all collection item reporting with the national credit reporting agencies. 

  Should anyone have any questions, they are welcome to contact us. 

  Regards, 

  Collection Team, Summit A*R ************ 

   

   

• Initial Complaint

  04/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Summit Account Resolution, which has violated federal and state laws related to credit reporting and debt collection. Summit accessed my credit report without my consent in order to place an alleged debt on my credit report. Summit did not have my written consent to access any of my information which is a clear violation of the Fair credit reporting act which requires that debt collectors obtain written consent or authorization from consumers before accessing thier credit reports. Furthermore, Summit accessed my Social Security # without my consent or authorization, which is also a violation of the federal and state laws related to identity theft and privacy. In addition, I did recieve a letter from Summit on Feburary 28th, 2023 regarding the alleged debt. I sent a request for validation of the debt but Summit provided deceptive forms to scare me , the forms did not accurately reflect the terms of the original agreement. I have a strong belief that they intended to mislead or confuse me as a consumer. This is a violation of the Fair debt collection practices act. I request that the consumer financial protection bureau investigate this matter and take appropriate action to ensure that Summit Account Resolution complies with all applicable laws and regulations related to credit reporting and debt collection. I also request that Summit Account Resolution provide me with a full refund of any fees or charges associated with their collection activities.

  

  Business response

  04/21/2023

  To Whom it may concern: 

  **************** has complained on another formal venue (CFPB) several times so we will not be responding in as great of detail as on this other forum. To summarize, **************** is very misinformed on both of his allegations. We have not "accessed his credit report or social security number without his consent" nor have we broken any laws in our process. All information that we have obtained was provided by our creditor client. We have submitted his account to the credit reporting agencies (with a current status of "disputed") which is entirely legal to do with an account in collections. Lastly, he admits that he did receive the back up documentation that he requested. This was  the unmodified back-up documentation that we were provided with by our creditor client Sixt Rental Car and in no way was it meant to "deceive or scare". It's simply back up documentation for him to review to refresh his memory of this matter. 

  We ask that the BBB close this account as frivolous.   
  

• Initial Complaint

  09/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It's my Private breach and I don't have a financial obligation on this account or provide me a document on this account

  

  Business response

  09/28/2022

  To Whom it may concern: 

  This matter relates to a former employer (Everise) and the equipment that went unreturned. As as courtesy while we investigate this matter further, we've requested that this collection item be removed from ****************** consumer credit report. We are also requesting back up documentation from Everise and will forward this info to ************** as soon as we secure the same. 

  Should she or anyone have any other questions, they are free to contact us at ************. 

  Regards, 

  Collection Team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩