ComplaintsforRockabilia Inc

• Initial Complaint

  05/29/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We will NEVER buy from this company again. Our package, with over $100 worth in merchandise, was marked as delivered but we never got it. We talked to ***** and in order for them to do anything they told us to ask Rockabilia to fill out a loss package claim form since all packages are insured.Well, Rockabilia flat out said no! They told us that since the package had been delivered it was out of their hands BUT that we were more than welcome to place another order at a discount plus shipping. WTF!! So, this company not only takes forever to ship but won't help their customers if there's an issue with the shipment. We have tried to reason with them about filing a loss package form with *****, it is just one simple step, we have given them all the information but they won't do it.Don't buy from this company, they won't go the extra mile for their customers because obviously that is a nuisance for them!!

• Initial Complaint

  03/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered a shirt-order # is **********, on February 22, 2022. I was told it would take **** business days. It has been well over 12 business days and the tracking #****************************** just claims that they are "still waiting on the order." I have tried calling, emailing, and using the customer service chat but no one will answer. I paid $40.98 for this product.

• Initial Complaint

  01/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a ballcap on line and paid in full on Nov.25. I have never received and the business will not investigate where it went/ is . They say it was delivered, canada post has no notice of receiving it at the border.

  Business response

  01/24/2022

  I am very sorry for the inconveniences.

  Unfortunately it does appear that the customer was not aware of our shipping estimates and procedures-- I am sorry for any trouble.

  The delivery time once in transit can be 3-6 weeks, and will only follow the package to the country of destination...once in the country, the package is turned over to ************ and we are unable to follow the package from that point. The package did ship 11/30/21 and tracking shows the package cleared customs, entered Canada, and was delivered to *********** 12/16/21.  

  We would still recommend the customer follow up with their post office for more details about delivery estimates in the area, or if the package is being held for custom fees or needs to be claimed.
  

  If the package is undeliverable, refused, or unclaimed it will be returned to us--we would be able to issue a refund at that time. 
  

• Initial Complaint

  01/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is regarding order# *********. On 12/7/2021 I placed an order for what would have been a Christmas present for a friend. It was a hooded sweater of the rock band Tool. I paid a total price of $67.59 which included a shipping fee of $9.99. On 12/18/21, I received the item via USPS. The packaging arrived completely damaged. They literally took my sweater, and attempted to stuff it in a USPS prepaid flat rate envelope. It was so overstuffed that the sweater was half way hanging out. Even the postman said it was ridiculous. I opened up the package to see that the sweater was also damaged. There was about a 4 inch tear in the seam of the front pocket. On 12/20/21 I contacted the merchant via email regarding my disappointment in the item, and the lack of care in which the item was handled and sent out to me. In the email (which I have proof of along with multiple pictures of the original item's damage and poor shipping method), I was told the following... "I am really, very sorry for the inconveniences.We will mail you a prepaid package to return the item you have, and we can process a full refund including S/H as soon as the item arrives back to us. I am very sorry again for the trouble and inconveniences." Well I was only refunded the amount of $57.60. This did not include the original shipping costs amount of $9.99. I was told that I would be receiving every penny of my money back, and I did not. I should have payed attention to the reviews and the complaints listed against this business. All of a sudden they stopped responding to any additional emails, and they have yet to return one call that I have placed. I really feel this company does not operate in good faith, and takes customers money with not a care in the world regarding the transaction. I want the difference of my money back that I was told in writing that I was getting. BBB please help me in this matter. I am uploading pics of the damage and the email.

  Business response

  01/17/2022

  I am very sorry for the inconveniences.

  We did provide a prepaid package to return the damaged item, and a refund for the item was processed 1/11/22.

  We did receive an email from the customer regarding the S/H charges, and we did reply explaining the S/H is refunded separately....the manual refund for the s/h was processed on Friday 1/14/22.  Manual refunds will take a little extra time to process-- and since we normally do not refund the S/H, that is why it had to be processed as a separate manual refund.

  The customer has been refunded in full for the product and the shipping charges-- and did not have to pay for the return shipping to send the item back.  I am very sorry for the inconveniences and delays.

  thanks

• Initial Complaint

  12/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order from rocabillia during their Black Friday sales on November 25th for $74.58. Order number *********. After hearing bad reviews about this site I still Gave them a chance. Now almost two weeks later none of my items have shipped and I need Them both next week for a Christmas party. At this point Ive replaced both items and dont even want my order from rockabillia. However contacting customer support is impossible and cancelling my order seems like the last thing they will do. Looks like Im going to be returing my items as soon as I receive them. The worst customer service and shipping time. They have ******************************************** stock items. Both my items were in stock and Ive gotten no update as to why they arent shipped almost 14 who days later. But I know To never order from here again.

  Business response

  12/14/2021

  I am very sorry for the delay on my response--
  The customer did make the order during our Black Friday Sale-- I am sorry if the disclaimer was overlooked, but one item was listed as Special Order, and it can take **** business days to ship. ...the available item was sent, but the special order item was to follow in a later package.

  The customer did contact our customer service over the weekend, by Monday the customer had received a reply to their emails, and fulfilled the request to cancel the unshipped item.... a refund was finalized 2 business days later.

  I am very sorry for again for the delays and any misunderstanding.

  Thanks
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩