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Review from Monique T
1 star06/23/2024
So, what is the demographic? We pay over $200 dollars for the membership, and we are not welcome at the ******** location because of the demographic! How do you get a membership but can't go work out at any location? So, since we belong to a lower rate club then, we are not welcome at this location? You want us to pay additional $200 plus just to work out there. Even when we were told we could go to any location. This is very disappointing.Review from Rob S
3 stars06/01/2024
I am certainly happy that we have a new Life Time Gym in ****** VA, however, the management has been unresponsive to some suggestions about improving lap swimming. The swim lanes are too narrow for athletic swimmers. We are unable to do breast stroke or butterfly without hitting the lane lines and especially without hitting a second swimmer in the lane. Please provide a lane that is wider for these kinds of swims.Secondly, I have left two valuable pieces of clothing at the gym and they NEVER turn up in their lost and found. One staff told me they keep them for 2 weeks then donate them and another manager said they throw most of it away. What is going on here? It is irresponsible both for ME to leave my things but ALSO for Life Time to not keep track of lost and found with a sound policy. If there is a name on an item then it would not be difficult for a staff person to look that person up in the database and contact them. This is so disappointing that I have reduced the amount of visits I have at the gym!Review from Christian R
1 star05/01/2024
I paid an elite membership through Aaptiv for the sole purpose of using it at Lifetime ******************, ** since they're part of the Aaptiv program. The same day I paid I was told by Lifetime staff l would need to be placed on a wait list. Not sure when or if I will hear back. They should not be part of the Aaptiv membership program if they can just decide not to honor a paid membership. Their business model is of FOMO and exclusivity. Theyre definitely not at capacity and telling customers, who have paid, that they need to wait to use their membership, regardless if third party or not, is weird and unacceptable.Review from Ana M
1 star04/27/2024
Had an appointment for full highlights with ***** and it was a terrible experience. If I were able to leave a 0 star review I would. I showed her a picture of what i wanted and my hair doesnt look like anything near that. At the end, I went back three times for her to fix it just for her to make it even worse. I believe box dye would look better than getting it done here. Doesnt seem interested in her work or her customers experience. Would not recommend this place at all.Review from Aryn S
1 star04/11/2024
I would never support a gym that tries to fake credentials and mock people who require 7 years to achieve a doctorate degree. Lifetime fitness has a T-shirt for their personal trainers with *** in big letters, tiny letters under say dynamic personal trainer. It is illegal in most states to claim to provide physical therapy without a license, however the *** acronym is not so protectedjust rude and misleading.Review from laura k
1 star03/01/2024
My husband and I belong to and PAY FULL PRICE to the location in *** 1 block from ************. It is a Club that's run in an amateurish way. Nobody knows what's happening. At least once/week there is no heat. Last weekend, the entire weekend there was no heat, no hot water, no sauna, no spa. Today there was no heat and no Spa.I think it's one of the WORST clubs I have ever been a member of.Review from Sam S
1 star01/22/2024
I would not join again. Joined for pickleball and all was well for two months. I could go and play, and always find a game just about anytime of day. Facility was perfect for two months. They would fill up occasionally but could still get a game daily.This week they changed the times for pickleball with no notice. Removing almost 80% of the open play slots or restricting them by age, level, ect.Now I am unable to play with the new highly restricted schedule and still have to pay them $200 for the next month even though courts will not be available to me.Felt like it was a reasonable request to cancel my membership without having to pay for next month since they are the ones that made the gym unavailable to **** have spoke to corporate and they are unwilling to do anything and said I must pay the $200 to cancel even though I had no say or notice of schedule changes. Dont think that is the right way to treat your members IMO.Review from Ali M
1 star01/09/2024
Very bad fitness clubs Biased and impolite staff Low maintenance and poor managementReview from Peter K
1 star01/05/2024
My time at Life Time Fitness in *******, **, was a rollercoasterfirst as an employee and then as a customer. Misleading information and mistreatment prompted my swift resignation. Shockingly, the mistreatment persisted as a paying customer.This establishment falls short of professional standards for a gym. Consider this a heads-up to othersmy experience may not be an isolated incident.The leadership will lie to your face and gaslight you when you bring up anything directly.Review from Mel F
1 star12/23/2023
Non ADA ********** They were threatening and aggressive towards us.
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