16 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Matiyas A
5 stars07/19/2024
I been loyal customer for the last nine years, great item and wonderful customer service. I recommended this service.Review from Phil N
1 star04/11/2024
This company robs old people! My father purchased wireless headphones for $29.99 plus shipping and others fees. They are for Australia or New Zealand! Not for United States of America! It will cost him more to return it than to just accept he’s been taken advantage of! I’ve read enough in their sales magazine and I just want to warn people! Don’t buy from these crooks!
Heartland America Response
04/12/2024
I'm sorry to hear about your father's experience with our company. We take customer satisfaction seriously, and we apologize for any inconvenience caused. Please ask your father to contact us directly at [email protected] regarding his headphone purchase, and we will be more than happy to assist him in the return process. We strive to resolve any issues promptly and ensure our customers are satisfied with their purchases. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.Review from ross g
3 stars02/29/2024
Intentional misleading advertising Feb 2024 brochure. I will not do business with a company that shows total charges of $49.99 in online 'Checkout' screen then, upon selecting my PayPal account was a higher amount (no matter what their reason); in this case, with added tax and shipping charges. Surprise! If I had clicked my mouse, I would have been charged $66 when prior pages (including entering a coupon stated "free shipping". Contacted a rude customer service rep on the phone; insistent to sell me additional items, concluded I have to pay for shipping according to a different rule. "Total charges" on the preview page (including shipping and sales tax) must match when the site switches to payment options page which is difficult to 'back out' of.Heartland America Response
03/01/2024
Hi ****,
We value your feedback and regret any inconvenience caused by the discrepancy between the displayed and final charges during your checkout process. It's important to us that our customers feel confident and informed throughout their shopping experience. We'll investigate the matter internally to prevent similar occurrences in the future and will also address any customer service interactions that did not meet our standards of professionalism and courtesy. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future. Please feel free to contact us directly if you require any further assistance or clarification.
Review from Michael G
1 star02/15/2024
Charged my 83yr old mother with dementia for 2 subscriptions totaling $93.26. When I called they stated they sent 2 notices in Oct. When I told the lady the situation, she was very indifferent or sympathetic to the situation.Heartland America Response
02/19/2024
We're truly sorry to hear about the upsetting experience your mother had with our subscription services. We genuinely apologize for any inconvenience or confusion caused.
Understanding the seriousness of the situation, we're committed to addressing this matter promptly and thoroughly. To assist us in investigating further, could you please provide us with the order information or any relevant details regarding the subscriptions involved? Your cooperation will greatly aid us in resolving this issue effectively.
Once again, we apologize for any distress caused and appreciate your assistance in resolving this matter. Please don't hesitate to reach out with any additional information or concerns.Review from Miriam S
5 stars08/03/2022
I recently placed an order with Heartland. It was not as I expected, and I wrote to let them know. I could not believe the prompt attention it was given! This company has a gem in Trisha Swain!! She went above and beyond to make things right. Great job, Trisha!! Thanks for all of your help! I will definitely shop with this company again!! Miriam ShellenbargerHeartland America Response
08/04/2022
Hi ******, it was a pleasure assisting you! We really do appreciate you as a loyal Heartland America customer! Thank you for your feedback!Review from Nicole G
5 stars06/30/2022
Great customer service & quality products! I've been happy with each purchase and will continue to be a repeat customer!Review from George J
5 stars06/29/2022
I ordered for the first time and I am very happy I did. Recieved my radio and flashlights quickly and both work perfect! Even joined their 10% dicount which comes with a 10 dollar heartland coupon!Review from Doug P
5 stars06/29/2022
The product I received was exactly as described and I saved significantly vs buying it on Amazon (the exact same product).Review from David C
5 stars06/29/2022
Lots of products you just can't find many other places, and the prices are right too. Sign up for emails, there's always good deals and coupon codes in them. Fast shipping and customer service is real and helpful.Review from Jessie B
5 stars06/29/2022
Great selection of products and very friendly customer service reps.
Customer Review Rating
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