Additional Information
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Additional Information for My Pillow, Inc.
This is a multi-location business.
- Headquarters
- 1550 Audubon Rd, Chaska, MN 55318-9508
- BBB File Opened:
- 2/10/2010
- Years in Business:
- 20
- Business Started:
- 5/1/2004
- Business Started Locally:
- 5/1/2004
- Business Incorporated:
- 7/1/2009
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- My Pillow Direct, LLC
- Business Management
- Michael Lindell, CEO
- Sherry Miles
- Megan Osterberg, Vice President of Customer Service
- Contact Information
Principal
- Sherry Miles
Customer Contact
- Megan Osterberg, Vice President of Customer Service
- Additional Contact Information
Phone Numbers
- (952) 442-6199Other Phone
- (855) 974-5569Other Phone
- (952) 442-6199
- Additional Business Information
- Additional InfoBetter Business Bureau accepts and reports customer complaints against MyPillow within the consistent manner and process it does for any business located in its services area throughout Minnesota and North Dakota. As of June 2019, MyPillow notified BBB that it will no longer attempt to resolve any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your complaint to the company.
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- Service Type
- Products and Services
- The patented MyPillow comes in S/Q and King size. MyPillow is antimicrobial, non allergenic and designed for washing and drying.
- Refund and Exchange Policy
- MyPillow Standard/Queen and King size pillows come with a 10 Year Warranty and a 60-Day Comfort Guarantee. The 10 Year Warranty covers workmanship, and material defects.
The 60 Day Comfort Guarantee: If you are not 100% satisfied with your MyPillow simply call customer service at 952-442-6199 to receive return information.
You will be refunded the full original purchase price (less shipping costs).
The Mattress Topper comes with a 3-Year Warranty for workmanship and material defect and a 30-day Comfort Guarantee.
"Pet Pillows": all sales are final
Pattern of Complaint
BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their website. Consumers complaints allege confusion regarding the BOGO pricing of the pillows, as different pillow styles are offered in retail stores than those offered on the website. The premium pillows are only offered on the website and the standard pillows are only offered in retail stores. The business has responded to all complaints and has informed BBB they will be making changes to their advertising and packaging to clarify the different types of pillows.
Accreditation
This business is not BBB Accredited
Years in Business: 20
BBB Rating
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