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ComplaintsforBaymont by Wyndham Coon Rapids
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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
August 6-7, 2022 $334 total ********* contends that because we stayed there, we aren't due any kind of refund. We stayed because we had already paid. Had we known the initial night what we found out on Sunday night, we'd have left immediately.1, Unclean sheets. We spoke to the front desk guy and he finally offered to come and look at the hair, not just one, MANY, on our sheets. He offered to get us clean sheets, he said hed return with a bottom, a top & 4 pillow cases. What he returned with: 2 bottom sheets & 2 pillowcases. He said hed return with a top sheet & 2 more pillow cases. After an HOUR, we hadnt seen him so I went to the front ********* said there were no clean sheets so he had to put some in the dryer for us, which we had to wait for again. We got a top sheet, but we didnt get the other 2 pillow cases he promised.Maybe we should have left but, we had already paid for the room, we were tired after driving 800 miles that ******** couldnt have known how unsafe we were at that point.2: Window unlocked. We found this out in the evening of our last night there. The window was unlockable & there were cutouts in the shade, much like something that would be used for someone selling drugs as a peephole to see who is at the window. The lock on the window wasnt fixable so he put a piece of some kind of wood in the track to block the window from being opened.3: The smell in the room, the wet feeling of the carpet. When we initially got there were figured the floor was damp because it had been shampooed but it turns out it was wet because the air conditioner didnt work. We had to go to Target to get a fan because we were so hot.4: The bed was lower at the head than at the foot and collapsed in the middle 5: The ice maker didnt work 6: The pool wasnt working and had some kind of film on it 7: The dresser drawers were screwed shut 8: The continental breakfast was, in short, inedible We should have left, but we didn't know what we didn't know.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.