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ComplaintsforBosley Movers, LLC
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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired Bosley to move us from a single residential house to another single residential house that was 15 miles apart. The movers showed up right on time on August 13 and were nice to work with. However, we had some issues with our bedroom furniture. They disassembled everything. My daughters toddler bed had pieces fall out when I moved it later. My boy's bunk beds had broken screws on the floor and one of the footboards isn't even attached to the bed. And me and my husband's sleep number bed now makes weird creaky noises and the incline/decline features for the head and feet no longer work. This was admitted to us by the mover at the end of the day but it was over the time estimate and I think they just wanted to leave. I have a set of Bowflex weights as well with multiple bolts on the floor that had fallen out. I contacted the owner about this and he said he'd come out to fix everything but never responded after that to set something up.Business response
09/15/2021
I am responding to this complaint and this customer reached out to me I emailed back and never got a response she went ahead without calling me she left a ****** review and left this complaint. The **** did go over but not sure about the other issues I never heard back from her I will reach out to her again to see what we can resolveCustomer response
09/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.