Business ProfileforNura, PA

Same review I posted to ****** reviews. People need to know."Disappointed. I called asking about one of their nerve block services listed on their site. I was told "You can't just come in for that, you can only come in for pain". I explained how this is offered on the site and directly related to chronic pain and problems. "Well I guess so" was her reply. Upon getting an appointment made, I am called a day before and told I need to talk about some issues before the appointment. I asked if this can be dealt with during the appointment instead, she reluctantly said yes with a BUT then asked about things that have nothing to do with my appointment, the treatment I am seeking.I arrived for my appointment today on time, parking was a nightmare, got in, waited in line, told to come to a person at the desk. It was ten minutes after my appointment by this time and she said "Well you are SO LATE I will have to ask if they even want you now" As I stood there for a few minutes she looked at me and said rudely "You can go over there, I don't know how long this will take". A short while went by and she came to me and said "You are just too late so we won't see you as a new patient, you want to reschedule?".This was handled poorly and I am very disappointed.***UPDATE***I keep getting emails saying "new message in your portal account" to find out there is no message. I also got a letter today explaining the consequences of being a "NO SHOW" and I have 1 strike against me. This place is a joke."

Hi *******, thank you for reaching out. We've noted a slight discrepancy in the timing of your recent appointment. It appears there was a delay in your arrival, and unfortunately, due to time constraints, we couldn't accommodate your visit. Our primary aim is to create a positive and seamless experience for all our patients, and your feedback is crucial in achieving that goal. Your understanding is greatly appreciated, and we sincerely apologize for any inconvenience this may have caused. We encourage you to call our Patient Advocate at ************ to share more about your experience.

What a crock reply. Deflecting truth, non validating and disrespectful.