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ComplaintsforBecker Landscape & Design LLC
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Complaint Details
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Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Payments to Caleb ********************** 3/20/2023 - $10,610.00 check 5/30/2023 - $12,150.00 check Project started May 2nd 2023. During the project Mr ********************** had numerous **************** (wife falling down the stairs, sore from prior days work, injured knee, wouldnt return for days or leave hours prior rain storm. The last communication from ***** was on June 7th stating he would be returning the following day to complete work (finish sod & repair cracked and low ********************* I have reached out numerous times giving opportunities to finish/repair work with no replies. I confronted him at a community event in person weeks later, with him promising an explanation and call the following day though it never happened. My last communication to ***** was via text on June 19th with no reply as of July 18th.Requesting refund of $10,000 for repairs & incomplete work.Initial Complaint
09/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
03/20/21 Final bid for work received at $12,600. 03/22/21 Contract signed and check written for $8,600 deposit 03/23/21 Check was withdrawn from account. Plan submitted to homeowner association denied due to an easement on the property. 04/26/21 ***** **** requesting to reschedule for the next day to provide a new bid based on easement line. 04/27/21 ***** was a no show for appointment. I **** him and he responded with a reschedule to the next day. 04/28/21 ***** **** asking to reschedule again for Friday. 04/30/21 ***** completed measures for a new bid. 05/14/21 I **** ***** asking for the new bid at which point ***** provided it. I **** ***** letting him know we would have to cancel. No response was received. 05/21/21 After three follow-up, response received with agreement to cancel and refund deposit. 07/09/21 Receive $4,000 of refund Multiple follow-*** since, remaining refund not received. After a 15% restocking fee ($645), $3,955 is the remaining balance to be refunded
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.