ComplaintsforArbor Hill Tree Farm
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Complaint Details
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Initial Complaint
08/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased Trees from Arbor hill tree farms in April of this year. Trees were installed, after a week one started to turn ***** from the bottom up and lose pine needles. We contacted them with concern as the other pine tree was not doing this, we were advised to up the watering which we did. In two weeks the tree did not get better a quarter of the tree is curled up and ***** and does not look the same as the other which seems to be very healthy. I brought this concern up the Arbor Hills Tree Farm and he said that we would source a few more trees as we had expressed interest in adding another tree as well. We were informed that the tree would be replaced and that they just needed to get them in. Few weeks later we contacted Arbor Hills for an update and were told they havent been able to get trees yet. Contacted again June 7th nothing, few weeks later nothing, Early July was told to hot to deliver. August 9th expressed frustration and wanted refund, was told he never aggreed to replace.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.