ComplaintsforTwin Cities Concrete Solutions LLC
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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired Twin Cities Concrete to replace and extend part of my driveway. They started the work on 04-15-2022. when I contacted them to approve their quote of $5000.00 I specified via messaging that the new slab needed to be 6" thick due to the size and weight of the vehicle parked on it. The new driveway is only 3"-4" thick. I will have to have this new driveway replaced to get what's needed. They also left gravel and concrete debris in my yard and have not come back to clean up as promised twice.Business response
04/28/2022
Hello ********************** with Twin Cities Concrete LLC. I am emailing you about a customer complaint filed on 4/26/22 ID # ********. This is not one of our customers, we never gave this person an estimate or did any work for them, I think there was a mixed up with another company with similar name, possibly Twin Cities Concrete solutions as we have had other issues with this company not using there full business name, we are Twin Cities Concrete LLC, not Twin Cities Concrete solutions. Also I believe someone at that business name is ***** which is similar to my name, my name is **** and can create confusion. Mainly emailing that this complaint is not about Twin Cities Concrete LLC as this was never our customer.Business response
06/21/2022
We were able to work this out.Business response
06/28/2022
Provided an extended warranty and ******************** was satisfied with this.Customer response
06/21/2023
I started text message communication with ***** of Twin Cities Concrete Solutions on Apr.28,2023 about the driveway he replaced last year. The only response I have received from him is a request for photos and my e-mail address which I provided. Since then nothing.. I am now going to ask for a full refund since he doesn't respond for my warranty request.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.