Customer ReviewsforCarHop Auto Sales & Finance

Do not go here unless you are really desperate for a ********* have no other options. If you go right now to the web site and view national city inventory you will see that they have a 2007 ***** cobalt for $8,695 with 113k miles and probably at 19% interest rate like I had you will be probably be paying with tax and interest well over $10,000 for a car that's 17 years old. Anywhere else you see a 2007 cobalt on offerup or ********** you will see this type of car for about $1200. Another issue was they cleared the check engine light before I bought the car. With in 1 hour after leaving the lot the check engine light came on. My mechanic plugged in his scanner and his scanner told him exactly when the last time the codes were cleared. The codes were cleared on my car before I got it. You can tell because of the milage. I got my car with around ******* miles and the codes were cleared well before ******* according to his scanner..they hide issues from you..im going to report them to the BBB and the BBB for cars..It's absolutely ridiculous that they get these cars that are ***** years old that are $1000-$1500 any where else and they sale these cars for 5x-10x more than the value of the car. You freaking serious carhop? I see other small car lots in ********* selling used cars for $5,000-$6,000 and they are 2013 and up. For $10,000 someone can go buy a very nice decent used car that's 2015 and up and your selling 20 year old cars for $10k. They don't care for you. If your car breaks down like mine did your on your own.

Hi *********** - Thank you for taking the time to send your feedback.  Each vehicle includes a vehicle history report, a 7-day money back guarantee and an 18-month / ****** mile limited warranty (visit ************************************************************************ to learn more).  If you are having vehicle issues, the first step is to call your local CarHop or take your vehicle to a CarHop-approved service shop for diagnosis.  If your local CarHop store staff has not fully addressed your concerns, please email ********************************** and a helpline representative will contact you back within 48 business hours. Thanks, CarHop.

I purchesed a vehicle from car hop always made on time payments even after the bankruptcy i continued to make on time payments , Received multiple texts to upgrade and buy a new vehicle. I decided to visit the store to see what options they had and I was told that the finance company did not want to help or have options for me, I asked myself why waste peoples time and act like they are already approved just to get to the store to find out you are already denied. After that i decided i did not want to do business with them anymore for wasting my time. I filled for bankruptcy which took away my obligation to pay off the loan. I called to have them pick up the vehicle and which they refused.

Hi ***** - Thank you for taking the time to send your feedback.  Our records show that we recently fulfilled your request to have the vehicle picked up.  To ensure your privacy, we cannot disclose details about your finance approval in a public online posting.  If you still have questions, please email ********************************** and a helpline representative will contact you back within 48 business hours. Thanks, CarHop.

I purchased a 2014 ****** versa from car hop in ************. Before I signed the papers Ik the transmission was going out so I told them to repair it for me at no cost besides the 250 deductible fee. They did. Got the took it to the shop within the next couple days. Its been over a month now. Ive called car hop every week since they lied to saying the parts for the transmission had been approved for the shop. I call the shop within the next couples to see if the shop got the approved email to get the parts the shop no they havent approved us yet. So carhop has been lying to me. This has been back and forth like this for weeks now. I havent drove my car a single time since I bought it. Ive been paying payments on the car on time and I havent drove it once. I just want to see if I can give the car back no more payments just leave it. Im done with this car and this business.

Hi **** - Thank you for taking the time to send your feedback.  After submitting your review, it appears you spoke with CarHop on July 16th and came to a resolution.  If you have further questions, please continue to work directly with CarHop staff or email ********************************** and a helpline representative will contact you back within 48 business hours. Thanks, CarHop.

I purchased a 08 Kia ***** on 6/21/24, the check engine light came on. I was sold the car with a broken back door, the window doesnt roll down, the head gasket was busted, the serpentine belt is broke, the pulleys are broke on the engine, oil has not been changed, fluids were not changed, they were dry as a bone the ** compressor and all parts that went with the ** were broken. I tried NUMEROUS times to return the vehicle to the lot within their 7 day policy, I had not had the car in my possession for the 7 days it was in the shop 6 of the 7 days. Everytime I was told I was too broke for any other vehicle on their lot. When I offered a larger down payment to get me into one of their nicer vehicles, they denied me WITHIN the 7 days, it has costed me a little of $2,000 to fix this vehicle to even START to make this road worthy and safe for me and my children. I have filed SEVERAL complaints, left reviews, with their company but no one has reached out to me to help me solve these issues. They offer a warranty but it only covers transmission or engine repair, you pay $250 on that. But everything else is out of pocket, doesnt TRULY get fixed and they sell you a junk car. They forced me to stay in my car because they want me to. They sold me a lemon, Im now $10K in debt for a car that BARELY functions. Do not go here!!!! I hate my car!

Hi ********* - Thank you for taking the time to send your feedback. It is unfortunate when unforeseen issues occur with a used vehicle.  To ensure we are on the same page, our records show you purchased the vehicle 06/10/24 and CarHop has honored its limited warranty.  CarHop has covered the vast majority of repairs cost to date, even those not included in the limited warranty.  **** from CarHop spoke with you today (7/12/24)and worked together with you to agree on a solution for the remaining repair items.  If you paid $2,000 in repairs on your own, your online post was the first time CarHop learned about it.  If you have receipts of those repairs, please provide them to **** or ***** at your local CarHop store for their review.  If you have further questions, please also contact **** or ***** directly.  Thanks, CarHop.

I just got a car from car hop and the car is broke down. car hop will not fix it under the warranty. For the things that need to be fixed under the warranty. I drove the car to the shop to get what needed fixed they denied my claim but in the contract it does not say I couldn't drive the car. I will never buy, lease or finance another car from them ever again

Hi ****** - Thank you for taking the time to send your feedback.  It is unfortunate when unforeseen issues occur with a used vehicle.  CarHop offered for you to return the vehicle and you initially decided to retain the vehicle, so please continue working with ******* from our office towards a fitting solution.  If you have further questions, please work with ******* or email ********************************** and a helpline representative will contact you back within 48 business hours. Thanks, CarHop.

I am in the process of purchasing a 2007 ****** Murano from Carhop, a vehicle that is still under warranty. Despite this, it has been experiencing an engine rattle issue, requiring two visits to the repair shop. Furthermore, in December of last year, I had to personally finance the replacement of the starter, as it was deemed outside the scope of the warranty coverage.After transitioning to a new role several months ago, I have discerned a notable increase in my financial commitments. Failure to address this matter promptly may compel me to suspend future payments until a resolution is reached or contemplate the potential of returning the vehicle. I would greatly appreciate your assistance in navigating this challenging circumstance. Please help me with this issue. I genuinely like my vehicle and have no problem continuing to pay for it, provided that they agree to fix it promptly.

Hi ***** - Thank you for taking the time to send your feedback. To best assist you, please contact ******** at the CarHop located in **********, ** *************) so she can personally assist you. Please understand that, to ensure your privacy, we do not disclose details about a customer account in a public online posting. Thanks, CarHop.

I purchased a car from Carhop. It was filthy inside. They way overcharged me, never told me it was a salvaged title. I looked that one up on my own. They did place it in the shot to replace a blinker in the front and get the bent tie rods and ball joints replaced, but this left me without a car for.a.week. the next week my transmission nearly blew out. The cost of the vehicle is low. Especially when salvaged or "rebuilt" as they claim. They never disclosed any of this to me. They were supposed to set up automatic withdrawals for payments through my bank which I drove in a voided check specifically for that reason. She never got the.message. they never set it up so when I originally left they said it would be done, don't worry about payments they wouldnt know when they would start but would reach out and let me.know. during the time it was in the shop, no loaner, in on the bus....I get email messages.....no call....in my spam folder no less stating I'm now two payments behind. I quickly paid them but am upset they didn't get it together. I still have a balance owing of over ****** and the vehicle.is only worth *****. The report I pulled clearly states that on 12/29/2022 it was last seen at a recycling facility.

Hi ****** - Thanks for reaching out to us. To best assist your concerns, our records show that the two industry-leading vehicle history reports, CarFax and AutoCheck, show no salvage or recycling facility history related to your vehicle. The reports also list the vehicle's value to be much higher than you mentioned, plus CarHop includes a 7 day money back guarantee and an 18 month / ****** mile limited warranty. To ensure your privacy, we cannot disclose further details about your vehicle or account in a public online posting. Please call ************ and ask for *****************************, Store Manager. ******* is ready to assist you to ensure your AutoPay is setup as you prefer and, if you wish, provide you the vehicle history reports. Thanks, CarHop.

I bought a car from carhop on 5/25/2024 and it wasn't cleaned out what's so every so I got it home and cleaned it and I found drugs in the center console. I called the location I bought it from and they are like you aren't the first person to call us and tell us this. Then they told ke you can't expect much because where you are buying the car from! This is absolutely the worse place to get a car from!!

Hi ***** - We take vehicle quality and customer service very seriously, so we are concerned and want to help. *******************, CarHop Manager, spoke with you on May 30th. In that call you confirmed that you are overall very pleased with the vehicle and you agreed to a resolution with ***** regarding your concern. Thank you for doing business with CarHop. If you have any future concerns, please contact CarHop directly. Thanks, CarHop.

Started financing a car in 2021 and oh boy has it been an awful experience. 9 days after purchase the check engine light came on and air conditioning broke. It had a leaking EVAP valve according to the mechanic and carhop refused to honor the warranty they offered. The specific location I financed from in AZ closed down months after and Ive been attempting to use their online service ever since. Well that stopped working as well. They established a multi factor authentication system which doesnt allow me to log in to manage auto pay. Now Ive paid my car off completely they are still taking out payments. Ive called on three separate occasions about the issue and it seemed like they were getting the issue resolved but lo and behold I received an email stating they would be taking out the automatic payment once again. And this has caused me to have late fees in my bank account multiple times. This business needs to be closed down for all of the trouble they put people through with dishonesty and incompetence when it comes to resolving major issues and selling junk cars. Absolutely the worst customer service experience Ive ever had in my life for the last two years.

******* - Congratulations on paying off you vehicle and thank you for doing business with CarHop. Per your concerns about about post-payoff payments, *********************, Manager, left you a voicemail message on 05/29/24 to assist you. Please contact Cass directly at **************. She's ready to help make sure the refund checks for any post-payoff payments reached you correctly. Our records show no active autopay on your account, so perhaps you set up an autopay separately via ACI/Speedpay or your financial institution which may need to be turned off. **** is ready to help you with that topic as well.

Carhop sold me a car for $14,000 that is only worth $1,400 and now that the car is having problems, they will only do a free diagnostic and I just want to trade it in in for a more reliable vehicle and they refuse to let me do that.

Hi ********* - Thanks for taking the time to send your feedback. We take vehicle quality and customer service very seriously, so we are concerned and want to help. After reviewing your account, It appears that the vehicle has been in your possession for over 9 months and we have not received any diagnostic or service shop estimates since you purchased it. If you are having vehicle issues, the first step in the warranty process is to take the vehicle in to a service shop for diagnosis. Please understand that, to ensure your privacy, we cannot disclose further details about a customer account in a public online posting. If your concerns havent been addressed by our store staff, please email ********************************** and a helpline representative will contact you back within 48 business hours. Thanks, CarHop.