ComplaintsforKolar Auto World

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently brought my car into ******************* on December 9th to get repaired for some deer damage I had when I got into an accident. The auto body shop called me back and stated that there was severe rail damage that was not caused by my accident. The auto body shop said that it was a safety hazard. I specifically remember asking the dealership before I bought the car if it had any previous reports of accidents or if it had a salvage title and The dealership said there were no known reports of accidents on the car nor had a salvage title. A few days later I called the dealership to ask again if there were any accidents reports and they said there was one accident report on the vehicle. I went into to Kolar to discuss the issue, they made it clear that they did not have all the information on my vehicle before selling me the car. It was then brought to my attention that there were 2 accidents reports on my vehicle. I called the dealership multiple times and they refused to help me or work with me to resolve the issue. Ive looked at their reviews and this isnt the first time a situation like this has happened. I spoke to an attorney and he stated that with a formal denial by the warranty company, I would then demand repairs from the dealer, based on the fact that the frame is damaged by the vehicle and the vehicle should not have been sold with a clean title. You would then have to argue that the vehicle should have been a salvage title, the dealer knew it should have been a salvage title, and the frame damage was to known to them or should have been known to them prior to offering it for sale. The dealership is still saying that it is still a clean title even when it is not. The dealer had no information on the damage and is refusing to work with me solely based off them not knowing the damage on my vehicle.

  Business response

  02/28/2022

  We are working with **************** to see if we can trade her out of this vehicle once the damage is fixed. As stated we knew nothing about the previous damage and could not as it was fixed before trading into us from the previous owners, and as of today doesn't show any structural damage on the Auto/Check. We will go way above and beyond in order to try our best to keep **************** happy. 

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