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Complaint Details
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Initial Complaint
04/12/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
My father passed away a couple of years ago and this business continues to send catalogs in his name after repeated attempts to get them to cancel. This morning, they replied to my most recent request by claiming that they need a copy of the death certificate. This is a horrendous demand from a mail-order sales company. They should just stop their aggressive marketing to a dead man.Business response
04/12/2024
Hello,
We are so sorry for your loss, and for the response from our representative this morning. We have already updated the account to stop future mailings, but please note that as some items are preprinted you may still see materials in the mail for up to 6 weeks. Please let us know if there is anything further we can help with.
Customer response
04/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
1300 Corporate Center Curv
Eagan, MN 55121-2487
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.