29 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from W. C.
1 star06/24/2024
My brother is elderly with dementia and has severe joint disease requiring heavy pain medication. I am sick of the sales rep calling him putting him on autopay for several thousand dollars and him being on limited income. I need to know how this can be stopped immediately.GovMint.com Response
06/25/2024
******************,
Thank you for reaching out. I have searched our customer database and we do not have a customer with the last name of ******* who has purchased in the past 4 years. If your brother has a different last name please provide his name and address so I may review his account and address your concerns.
Thank you
GovMint.com Response
07/18/2024
Thank you for your continued communication and concern regarding the account and our services. We take our customers' satisfaction and well-being seriously, and we appreciate the opportunity to address any issues. Further, we understand the importance of financial management, especially for those on a limited income, and we are committed to responsible practices.
For legal and privacy reasons, we cannot discuss specific account details or inquiries with individuals who are not directly associated with the account. Protecting our customers' privacy and complying with legal regulations are top priorities for us. In addition, we take direction from our customers and strive to honor their wishes.
If you have a legitimate concern regarding an account that you have a legal right to oversee, please call our ********************* at ************, so that we can verify your authority and assist you accordingly.
We value your feedback and look forward to resolving any issues promptly.
Review from Tom E
5 stars06/11/2024
I've been purchasing bullion, graded coins aswell as rare & unique coins from GovMint.com for over 10 years and have dealt with three exclusive Senior Coin Account Executives during this time frame. I can't recall ever having a problem with any of the coins that I've purchased. Their catalogs and web-site are quite explicit in describing what I'll call a biography of each item. Yes, in some cases the product is high priced but if you shop around you'll find that other internet companies simply do not have the certain coins or access to them. Their shipping & packaging is second to none. Items arrive very well packaged, I've never received a damaged item. If you're a serious collector, whether it be bullion or numismatic coins, you seriously need to give GovMint a look see. Tom E.GovMint.com Response
06/12/2024
Thank you for your kind words, ***!Review from Rudolph M
5 stars05/06/2024
I have done business with GovMint for 4 years and 2 coin professionals. Both are and were very knowledgeable and very responsive. I have also done business with several other coin companies but GovMint has the best pricing & customer service. I continue to do business with GovMint today and will in the future. My coin profrssional knows what coins I have & what my game plan on coin collecting & keeps me informed on coins that fit my planGovMint.com Response
05/07/2024
Thank you so much for your kind words, ****************!Review from Mark L
5 stars05/04/2024
There was a problem with shipping my coins on my last order. After 11 days, I had not received them. Govmint rep Eric S. was very helpful. A duplicate order was sent immediately. When the original order arrived, Eric sent a shipping label for its return. Everything worked out, to my benefit. The catalogs are nicely done, too.GovMint.com Response
05/07/2024
Hi ****, Thank you for sharing your experience! I'm glad to hear that **** was able to help you with the shipping issue.Review from Paul R
5 stars04/22/2024
I've purchased many collectible silver coins (for my son and daughter) from several coin companies, and I've found GovMint.com to be the absolute best. "Best" in terms of coin variety, beautiful catalogues (which WORK, by the way!), and--above all--customer service. I'm a loyal customer.GovMint.com Response
04/23/2024
Hi ****, Thank you so much for your kind words! We appreciate being able to work with you!Review from Todd S
5 stars04/17/2024
Just made my 3rd purchase. This time thru wire transfer. I sent **************** a question and request. I received a prompt response within a few hours from Miss **********. All my transactions with this company have been in a timely manner, which is much appreciated. I had a delivery request and Miss ********** responded promptly and let me know my request would be fulfilled as requested. I am very pleased with the products I've purchased so far and can't say enough of the customer service I've received. Keep up the good work.GovMint.com Response
04/19/2024
Hi ****,Thank you for your kind words about ********** and the service she provided you!Review from Tom T
1 star12/19/2023
I ordered four 2024-P $1 1OZ SLV RED DRAGON LUNAR III coins. There was a special running, spend $250 and get $30 back. So I ordered a 1991-S 50 CENT MOUNT RUSHMORE COMMEM PROOF. eBay had one with the box and COA for $12.59 free shipping, but GovMint’s was basically free. I didn’t realize at the time it was only the capsule which sells on eBay for $7 shipped. But we get back to the $30 discount made it free. I figured I was getting screwed when GovMint shipped the half dollar and charged me $17.65. The Red Dragons were listed as backordered. After sending a couple of email inquiries that went ignored, I called and was told the Red Dragons were cancelled. This left me holding the bag with a $7 coin I paid $17.65 for. To add insult to injury, the capsule has a large chip in it, and there were no plastic pieces in the bag it was shipped in. Makes me believe it was already damaged when GovMint shipped it. So I actually paid $17.65 for $7 coin in a damaged capsule.GovMint.com Response
12/20/2023
Hello Mr. ****** Thank you for bringing this to our attention. I'm not showing that we received any email communication from you, but that you spoke with our **************** Team on 12/11 regarding the status of the Red Dragon coins, which they informed you were cancelled as we were unable to get our shipment in. There was no mention of the damaged capsule for the ************** coin, so wewere not aware of the issue. We would be happy to exchange it for you, and send you a prepaid return label. Please contact us at [email protected] or call us at 1-800-721-0320
Review from Vicki H
1 star10/23/2023
I am sick to death of this company preying on the elderly. My husband has dementia and the invoices and coins keep coming. Thousands of dollars. No scruples!GovMint.com Response
10/24/2023
Hello ****************,Thank you for bringing this to our attention. We have update your husband's account to a "Do Not Contact" status. Please contact us at ************** or *************************** so that we can discuss next steps to return the products.GovMint.com Response
11/13/2023
We take all complaints seriously and have investigated the correspondence between you, your spouse, and GovMint.com. These communications did not contain any information indicating that cognitive function was at issue. We understand that your spouse did not want the coin that he purchased. Our records indicate that a return of the product was successfully completed. Should you wish to have the account closed, please contact us at ************************ to discussReview from anthony s
1 star09/15/2023
Govmint misrepresents their products by not presenting full and clear descriptions. Their prices are far higher than they should be. I got burned by purchasing the racketeer gold plated 1883 V nickels. They were not original counterfeits; just ordinary 1883 V nickels that they plated, put in a cheap folder, and offered for far more than they are worth, Don't buy from them until you check out other sources!GovMint.com Response
09/18/2023
Hello **************,
We're sorry to hear that you were not satisfied with this product. Gold plating does wear down significantly due to handling, as such the gold plating that was added to these **** ******* was meant to highlight what would have been produced, as stated in the information our **************** team forwarded to you. I have forwarded your comments along to our web team so that we can make our product description clearer. In the meantime, your order has been authorized for return for a full refund.
Review from Dan M
1 star05/05/2023
I have spent thousands of dollars over a roughly 10 period of time and the one time I did not fact check the agent I was burned!!! Up until that point I was a satisfied customer. They charged me 4,927.31 for two gold certificates 1907 and 1922 Fort Knox signed by Edmond *** I was told they were from the mafia hoard mailed to Italy to avoid turning them in to the government due to their back story were quite valuable and scarce ppq45 vf condition. In actuality they are barely worth 500 dollars apiece I plan on doing everything I can to make it known to all who could be burned in a similar fashion!!! Don’t believe what they tell you they get commissions and will lie to have you spend more!!!’ No scruplesGovMint.com Response
05/09/2023
********************, the items you are attempting to compare your set to are not comparable. Your 2 pc set is a signed and pedigreed piece with special Friedberg numbers. Over and above the regular certificates.Trying to compare non pedigreed and non-************* to what you purchased is akin to comparing an ordinary baseball with a hand signed baseball hit for a home run by ***************** or comparing a regular Pink Cadillac with ******************* Pink Cadillac that he personally drove. Your 2 piece set was signed by *******************, and carries the Fort **** ************ Pedigree as certified by **** (the independent grading company.) Additionally, according to the **** Paper Currency population report, only 93 sets could ever be assembled in this high grade condition with the special Friedberg serial numbers ****** and FR1173! You have something much more unique than what you are comparing it to.Lastly, GovMint offered the item for sale to you nine years ago at then current pricing we were able to obtain from our suppliers. GovMint offers collectible items and makes no guarantees as to future values of items.
Customer Review Rating
Average of 29 Customer Reviews
Contact Information
1300 Corporate Center Curv
Eagan, MN 55121-2487
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.