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          Find a Location

          Thomson Reuters has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Thomson Reuters

              610 Opperman Dr Eagan, MN 55123-1340

            • Thomson Reuters

              545 Wescott Rd Eagan, MN 55123-1310

            • Thomson Reuters

              215 Commercial St # 6 Portland, ME 04101

            • Thomson Reuters

              50 E Broad Street Rochester, NY 14694

            • Thomson Reuters Corporation

              3 Times Square New York, NY 10036-6564

            Business ProfileThomson Reuters

            Computer Hardware
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            610 Opperman Dr

            Eagan, MN 55123-1340

            Visit Website
            (651) 687-7000

            Customer Reviews

            1.04/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            80 complaints closed in last 3 years

            34 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 173

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Thomson Reuters has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Thomson Reuters

                610 Opperman Dr Eagan, MN 55123-1340

              • Thomson Reuters

                545 Wescott Rd Eagan, MN 55123-1310

              • Thomson Reuters

                215 Commercial St # 6 Portland, ME 04101

              • Thomson Reuters

                50 E Broad Street Rochester, NY 14694

              • Thomson Reuters Corporation

                3 Times Square New York, NY 10036-6564

              Headquarters
              610 Opperman Dr, Eagan, MN 55123-1340
              BBB File Opened:
              9/16/2008
              Years in Business:
              173
              Business Started:
              1/1/1851
              Business Started Locally:
              1/1/1851
              Type of Entity:
              Corporation
              Alternate Business Name
              • Capital Confirmation, Inc
              • Confirmation
              • Thomson Reuters West & North American Legal
              • West, A Thomson Reuters business
              • Thomson West
              • West Publishing Company
              • Thomson Legal & Regulatory
              • Thomson Findlaw
              • West
              Business Management
              • Michael Heinlein, Manager
              • Tabitha Schultz, Owner / Manager
              Contact Information

              Principal

              • Tabitha Schultz, Owner / Manager

              Customer Contact

              • Michael Heinlein, Manager
              Additional Contact Information

              Fax Numbers

              • (651) 687-6318
                Other Fax
              • (800) 340-9378
                Other Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              80 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/12/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I subscribe to a legal research service called Westlaw, operated by Thomson Reuters. I signed a new contract with Thomson in the fall for $473 a month. In early 2024, I signed up for Thomson's generative AI site called Co-counsel, which was $200 a month which was supposed to be added to my bill. The charges go on my American Express. I discovered recently that Thomson was overcharging me by $473 and had been for several months. I complained. I received an email apologizing and promising resolution, but my last credit card statement showed I was overcharged twice more during the last billing period. I opened a support ticket with Thomson on Monday. I received an abjectly meaningless response tonight. I disputed both charges on the current statement, but there is another that includes a prorated amount from March. I want an immediate refund of the amount I was overcharged and re-assurance from someone with a clue that it won't happen again.
              Read More
              Read 79 More Complaints

              Customer Reviews

              26 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Leslie S

              04/20/2024

              I have tried repeatedly to reach customer service. I have received no services from this company. They have failed to deliver completely. The promised marketing services have resulted in zero clients. No one answers the customer service phone.
              Read 25 More Customer Reviews

              Local BBB

              BBB of Minnesota and North Dakota

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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