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Find a Location

Massage Envy - Eagan has 1 locations, listed below.

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    Business ProfileforMassage Envy - Eagan

    Massage Therapist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3360 Central Park Village Dr Ste 100, Eagan, MN 55121
    BBB File Opened:
    2/7/2022
    Business Management
    • Sam Swift, Clinic Manager
    Contact Information

    Customer Contact

    • Sam Swift, Clinic Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Received email on 10/15 that Highland location was closing. Email stated "Transfer my membership to the Eagan Massage Envy franchised location, which is also owned and operated by us (Requires you to take no action!):"I have followed up with the Eagan location on 2/21, 3/29, and 4/25 requesting to keep my membership and updating my payment information.They canceled my contract illegally, without notice, and without consent including eliminating the 18 massages that I paid for and were in my account.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Kenya O

    1 star

    01/05/2024

    I started working for this company in August 2023 it's January 4, **** and I have been terminated by the company for "cutting a clients service short" which is false. They have a system which has a timer on it for each client's service. The timer on my table for the services in question has zero on it's timer and I showed them on camera at the time of questioning. Which means I completed the service in the time that was given to me by the system in which they made. There is no way I could possibly alter their system or the timer on the tablet. When I asked how is it my fault if I'm going off the timer on the tablet I was told "I'm sorry". I believe that I was terminated because I was the only black woman there. This is not the first incident I was previously talked to about my "timing" 11/29/2023 which is why I made it my business to make sure I was giving each client their appropriate time for their service by making sure their services didn't end before the timer on the tablet has ended. When I first started there was another black woman working there, she told me that she felt discriminated against because she kept getting wrote up for ***** reasons she eventually quit shortly after expressing her discomfort with the company. I am very passionate about what I do so to be terminated on false terms not only is discouraging but it is a deformation of character and my license. I haven been told that I was "rude and disrespectful" when having conversations with them and they don't like my answer because I am a black woman whenever a white woman speaks to me I'm just suppose to say "okay" anything other than that is grounds for me being called everything except a professional. I am very passionate about what I do, and I don't appreciate the privilege and entitlement these people have to mask their lies. My sales, upgrades, and rebooks speak for itself. I made a few mistakes however nothing that I should have been terminated for and NONE at the time of termination.

    Local BBB

    BBB of Minnesota and North Dakota

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