ComplaintsforWamatek

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They took my800 dollars for something that they don't actually have or seemingly can't get. They ignore me they make excuses and lie. They need to render services or give me my 800 plus interest for holding it so long for something they appeantlly don't have. I think their online business should be shut down

• Initial Complaint

  05/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I purchased cell phones from Wamatek for my business on 3/18/2023 in the amount of $4,333.35. The purchase was then charged from a third party Wamatek uses named Affirm. The order was taking longer than expected as you see on attachment, so I emailed them on 3/27/2023 to cancel the order if not received by 3/29/2023. On 3/28/2023 Wamatek sends me an email that the order was canceled. Days later, I check on the Affirm app and it shows that I still have an outstanding balance. On 4/4/2023 I reach out to Wamatek via phone and no response so I sent an email asking them to report to Affirm that the order was canceled and there is no balance due. I never received a response. I then reach out to Affirm via email 4/10/2023 explaining that I never received the product because the order was canceled. I sent them the email proof from Wamatek were it was canceled. Affirm then opens up a dispute. After a month and a half going back in forth and me sending them documentation regarding the cancelled order that never shipped Affirm ruled in favor of Wamatek stating that I am responsible for paying the balance. For what I asked?!? The order was cancelled by Wamatek therefore, there was no tracking available because it never shipped which means I never received the product. This is horrible business on both Wamatek and Affirm.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had order this phone for $127.56 for an unlock phone and the phone is locked. It has ** to many cracks and starches. I brought the phone on 4/4/2023

• Initial Complaint

  03/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  The reviews scare me I really hope I get my order in the 1 to 3 business days the website is talking about

• Initial Complaint

  01/21/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on the 19th of january i went to wamatek store on valley view road to inform them that the phone they had sold me less than 24 hours ago was not compatible with my simcard and so as a result, i had decided to return it for refund. a tall grey-haired guy with ************ accent came out,introduced himself as vivi the manager/supervisor. he told me they cannot refund me the money. when i insisted that it was barely 24 hours after purchasing the cellphone, the guy ordered me out of the store yelling profanity. he refused to give me back my money, refused to fully identify himself, refused to give the contact information of his superiors and instead kicked me out of the store

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On Jabuary 10th, 2023 I ordered a ******* Galaxy S21 Plus online for $143.65. The order number is *****. The money was promptly pulled from my zccount, however the order is still allegedly "processing." At approximately 3:46pm PST I received a note on my account either Wamatek stating my phone "will be shipped tomorrow" (which is today, January 11th, 2023. However, I have see no change in the status of my order, despite the company on its own initiative stating the phone is about to be shipped. This company has no mechanism by which the online store can be reached via phone, and has not responded to email. I need the phone I purchased as soon as possible and am wondering how a company can take money and essentially go silent with no update. I'd like the company to either provide accurate shipping information or a full refund for not providing/shipping the item I purchased. Thank you.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I placed my online order #***** on June 3, 2022 with Wamatek, they first required me to set up an account with them . Then you have to give them your credit card number and place your order. Everything looks fine at first. The surprise comes when you receive an email from Wamatek stating that your order will not be processed until they verify your identity. They require you to send them a scanned image of your photo ID (drivers license, etc.). By this time they have already charged your credit card. I have never had an online vendor ask me to fulfill such a preposterous requirement before.The first thing that runs through my mind is that there is a distinct possibility that Wamatek is phony cell phone store front that is in the business of stealing identity. So I called the store multiple times and no one answers because their "mailbox is full". Another red flag. So I contacted my credit card company and talked to the fraud department.They agreed that I should not send Wamatek a scanned image of my photo ID. The bank initiated a fraud case and gave me a reference number,stating that it could take up to 90 days to resolve. Wamatek sent me an email after 7 days saying they cancelled my order for failure to provide a scanned image of my photo ID. So I had to pay my monthly credit card **** that included the Wamatek charge. Now it has been about 6 weeks since Wamatek cancelled my order and they still have not issued a credit to my credit card.

  Business response

  08/07/2022

  Hello,

  As a safety precaution, we require each first-time applicant to go through an ID Check with Evident, our trusted security partner.  ID Verification is required within seven days.  ID Verification not completed within seven days will cancel your order.  Please note: This one-time verification process for first-time customers is to protect you from fraudulent transactions.  This is not a credit assessment.  The verification only verifies that you are authorized to make this purchase.

  Please follow up with your bank about your open dispute and don't hesitate to reach out to us at ********************************** if you have any question.

  Thanks

  Customer response

  08/08/2022

   I am rejecting this response because: It is unreasonable for a merchant to require a photo copy of a picture ID to fulfill a sale, especially after the credit card has been charged. Wamatek's photo I.D. requirement requires the consumer to provide them with information that could be used in identity theft. Furthermore, Wamatek sent me an email stating that they cancelled the order and it has been more than 60 days since they sent that email.  Wamatek still has not credited me for my merchandise order that they cancelled and did not deliver. I have repeatedly called both their store telephone and their online sales ********* telephone numbers in an attempt to resolve this issue and I always get a  recording that says their voice mail inbox is full.
  
  
  

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order #***** I ordered a cell phone on June5th and never received the phone. I was told it was due to verification which is fine but I never received my refund. I have tried to call several times but no one answers and no one cares enough to follow up. The phone was nearly $400 which to this day I have not received my monies back. They should do verification BEFORE the take your monies not after the fact. The customer service ***** and no one ever answers the phone or return calls !

  Business response

  07/20/2022

  Hello, Thank you for your order!  As a safety precaution, we require each first-time applicant to go through an ID Check with Evident, our trusted security partner.  You will be asked to submit the information that will be verified for us to process your order.  ID Verification is required within seven days.  ID Verification not completed within seven days will cancel your order.  Please note: This one-time verification process for first-time customers is to protect you from fraudulent transactions.  This is not a credit assessment.  The verification only verifies that you are authorized to make this purchase. 

  This payment has already been refunded for verication failure and receipt emailed to you. Please contact us at ********************************** if you need further asistance.

  Thanks
  
  
  

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In December of 2021 we contacted Wamatek via email regarding the purchase of 50 phones based on their wholesale program. We were told they don't have wholesale prices right now so we said ok and order 50 phones all in Excellent 6 Galaxy note 8 at $142.43 and 44 ******* S10 Plus 40 128GB at $212.06 each and 4 1TB at $285.74 each. We wire Transfered $10,479.40 to Wamatek on December 2, 2021 for the 50 phones. (Do not do this under any circumstances you will regret it)Took a couple weeks to get the 6 Note 8 and only two were in Excellent condition the others were in terrible condition screen burn in so bad the screen was almost red and very very bad external condition. They sent me many S10 plus 512GB and charged me $249 and $269 instead of the 128GB for $212.06 so I was not going to get less phones and the worse part is that many of the 512GB had backs that was changed which was blank, Bad screen *****, cracked screens or cracked back and sometimes a combination of. They also only send out 4-5 phones at a time and keep telling us that they were trying to get the phones but yet their website was showing they had the phones instock and they were selling them. We keep getting the run around about when the phones would arrive they never came so in march we said that we wanted a refund and would send back the defective phones. After calculations we agreed the refund was $7000 and we provided them the banking details. After a month and no refund they told us the had banking issues then we got a transfer for $1000 because then **** this was every week to 3 weeks then the last transfer was $400 then non since and no response to emails so they still owe us a total of $2100. We got about ***** of the 44 S10+ and had to send some back along with the Note 8 phones. We are still owed $2100 and they stopped responding to emails and calls. They have also done the exact samething to many other buyers for even more money. We have been patient and just want our money back.

  Business response

  07/08/2022

  Davicito,

  Sorry about your wholesale experience. We understand your frustration. We appreciate your patience while we are completing your refund process.

  Thanks

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First I ordered the phone on May 26th and got it June 6th. Even though it said 1-3 day ship. Second it was the wrong phone. I ordered note 10+ and got a note. Easy mistake, butI can't get a hold of anyone and they take a day or more to respond to each email and they are running me in circles. If you call never and answer or return call to voice-mail. Now the voice-mail is full and can't leave a message.

  Business response

  06/17/2022

  Sorry about the inconvenience, *******.

  We sent you a return label.  Please make sure that the device is factory reset before shipping.
  Thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩