Customer ReviewsforStarkey

I bought a pair of the evolv AI 1600 ITC hearing aids that were supposed to be compatible with my phone. The Bluetooth rarely works and usually in just one ear for a little while. Their Thrive app keeps disconnecting the hearing aids. This is the 3rd set of hearing aids I have had and the first from Starkey. I will never buy or recommend their product to anyone.

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at 1-866-637-9243 and please ask for a manager. We also can be reached on our website by following link: https://www.starkey.com/contact-starkey-hearing We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

STARKEY GENESIS AI RIC RT O k, here's a new one. My right starkey does not always connect to my phone. I was told if I got anywhere there was apple products could cause a problem. I was told whenever I had a problem with the hearing. Aid to toggle my bluetooth off and on three times. This doesn't sound like a product that's ready for release. My right Starkey does not always charge. My audiologist contacted Starkey about this problem and never heard back from them. The charger also has only one strip of LEDs, so you don't know if both hearing AIDS are charging. They used to have two strips of LEDs, but they did away with that. The hearing AIDS have to get put into the charger one at a time. You have to wait for one LED to light and another LED to light for the other hearing aid. If only one hearing aid connects the strip of charging lights starts to work but you never know the other hearing aid is not charging. The starkey self check app does not always diagnose clogged wax shields. Starkey customer service says my Android. S-20 FE has problems with their hearing aids and their app. The problem is this phone is on the website is compatible. When I talk to Starkey they tell me The problem is android and apple works fine. In my experience I highly recommend you don't purchase Starkey products. I have to say they have a good Advertising agency by the time you're done reading about these. They're better than the invention of the flush toilet. I hate to rant, but if these things are the best, we've all got a problem. I'm going to rate these as a five out of ten.

Hello - Our SoundGear Team did reach out for a resolution.

I also own Starky hearing aids I’m not happy with them. They have been sent back 3-times. Currently my R-hearing aid has a small perforation and only keeps charging for 2-hours. The charger is off only one side is charging. The L-ear only charges at 70% and last about 5-hours. I work. I purchased too of the line hearing aids Starky hearing aids. Currently my Audioligist wants to start charging me. These are under warranty and never worked correctly. They do not fit me correctly. I can’t wear head phones over them as they keep changing signals. FYI: I am not new to hearing aids or hearing aid technology. This is just one big blooper. I could not contact Starky directly to let them know my poor experience with this Hearing aid. My audiologist, who I really like is no longer with the company I’ve purchased the Starkey hearing aids from. So I saw somebody else in the office and during that time they repaired my hearing aids and she took off for three months, and I couldn’t go in to get my Starky repaired again. On top of that they change the name of the company that I originally bought my hearing aids from. So it’s a combination of poor inadequately made product and improper treatment to your patron Now I’m looking to purchase new hearing aids. And I’m very disappointed because I paid a huge amount of out-of-pocket expense on these hearing aids over $3000. I feel as a consumer abused. I feel as a consumer, your product is insufficiently made. I feel as a consumer that the public has a right to know that you are not making a quality product and that your public who have experienced us are going to express it because they can’t reach you they can’t speak to you and you can’t resolve the problem because you hide

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We also can be reached on our website by following link: ******************************************************************************************** We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

I have the Starkey Livio hearing aids. I purchased them through an audiologist/Dr. Office. They worked just great at first, but in less than a year the batteries would not hold a charge for longer than seven hours. The more time that passed the more they would not hold a charge. My audiologist sent them back and I received a new pair which again worked great at first. Just like the 1st pair, the battery is declining and will not hold a charge for long. The right ear hearing aid is even worse. I called The audiologist, but now it's 2 years and my warranty is gone so I am left with very little hearing time and no help. I am also blind and on SSA disability and needed these aids to last the 5 years I was told! I need to hear, and you have left me in a terrible situation. Please Help me!

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

Hello - We consulted with the Audiologist and the Consumer and came to resolution that satisfied the Consumers needs for better hearing. Thank you.

I am so thankful that you reached out to me and my doctor's ******* and that you have helped me. Starkey has agreed to replace my batteries at no cost to me, and has given me some helpful tips to make them last as long as possible. I am more than satisfied, and feel confident to purchase from Starkey again. Thank you so much.

Do not buy! Will cycle through the settings at dangerous times. It can not be stopped and you will be stuck with hearing aids that dont work. Very very dangerous, when driving suddenly you will have a guy yelling the settings in your ear while it goes from no sound to high sound, back and forth, Also will start cycling at meetings at work, important evens et et. They also say its water proof or water resistant, yes until you sweat. Im sitting here as it cycles through setting after setting and i have to make speech at a funeral tomorrow. Guess i wont be able to thanks Starkey! Its maddening this voice wont stop cycling through the settings… car restaurant normal car restaurant normal car restaurant car restaurant car arrrrg Very very very dangerous while driving!!!!!!!!!!!!!

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

Very disappointing experience with the Starkey livio hearing aids. Haven't had them for 2 years and have been supposedly fixed. The right one now is not working again. The company doesn't appear to care about the customer's experience. I have also found that audiologists are poor at helping customers get help with repairs. I'm on my second audiologist who did replace the right aid speaker but now it has failed again. I'm done with this product and company.

Hello - We are sorry to hear about your experience. Please contact our Corporate Support Team at ************** and please ask for a manager. We would like to learn more about your specific experience and how we can assist in a resolution. Thank you.

The worse company to deal with, after 4 repairs and the last repair, they didn't ask to replace the hearing aid or refund, I had so much problems and they go around how good they are, they aren't. The hearing I have, picks up curtain radio waves and set off my hearing aid to a point, the sounds are totally different. The audiologist did his best and its not him, its Starkey!

Hello - We are sorry to learn of your experience. Please contact our Corporate Support Team at ************** and please ask for a Manager. We would like to learn more about your specific experience and we can assist in a resolution. Thank you.