Additional Information for Dependable Locks, Inc.

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  Dependable Locks, Inc.

  7825 Fuller Road Eden Prairie, MN 55347

• 

  Dependable Locks, Inc.

  984 Dale St N Saint Paul, MN 55117

• 

  Dependable Locks, Inc.

  120 7th St. W. Saint Paul, MN 55102

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  Dependable Locks, Inc.

  718 W Lake St Minneapolis, MN 55408-2916

Location of This Business

7825 Fuller Road, Eden Prairie, MN 55347

BBB File Opened:

10/9/2006

Alternate Business Name

• Always Ready Locksmith
• A1 Locksmith 24 Hours Incorporated
• A-1 Locksmith
• Dependable Locksmith
• Locksmith Emergency

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Business Management

• Gilad Gil, Owner

Contact Information

Principal

• Gilad Gil, Owner

Customer Contact

• Gilad Gil, Owner

Additional Contact Information

Phone Numbers

• (651) 489-3595
  Other Phone
• (888) 452-4955
  Other Phone

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Additional Business Information

Believed to be out of business

According to information in BBB files, it appears that this business is no longer in business.

Additional Info

BBB Warns Consumers of Nationwide Locksmith Swindle
You may have been a victim and not even know it.
For Immediate Release

Arlington, VA - July 10, 2007 - The BBB (BBB) today is warning consumers to beware of untrustworthy locksmith companies that are ripping off consumers across the country.

Victim complaints to the BBB reveal that several locksmith companies, all using similar methods, are significantly overcharging consumers, charging consumers for unnecessary services, using intimidation tactics, and failing to give refunds or respond to consumer complaints.

"Ironically, these companies operate under names like 'Dependable Locksmith' but in reality they exploit the vulnerable situation of consumers who are locked out of their house or car," said Steve Cox spokesperson for the BBB System. "We've found that some locksmiths have made taking advantage of consumers' misfortune part of their business model."

Complaints about locksmith services to the 114 BBBs serving the U.S. increased almost 75 percent from 2005 to 2006, and have continued to come in steadily during the first half of this year.

The BBB has identified Dependable Locksmith - which operates under more than a dozen different names - as a particularly disreputable locksmith. This company poses as a local locksmith in cities across the country and advertises in the yellow pages using local phone numbers and fake local addresses. A consumer might think they're dealing with a local locksmith but their phone call is actually connected to a call center located in the Bronx borough of New York City.

Consumers are quoted a reasonable price over the phone but when the locksmith arrives - typically in an unmarked vehicle - he demands significantly more money than originally quoted, often only accepting cash.

A complaint from Cleveland, OH, where Dependable Locksmith was operating under the name "Superb Solutions," alleges the company quoted fees of $39 and $84 for separate jobs, but the bill ended up at $471, which included add-on fees such as a $65 breaking in fee and a $58 fee to uninstall old locks.

Another complainant reported that the locksmith sent to let her into her car demanded she pay twice the price quoted over the phone. The locksmith offered to drive her to an ATM to get cash - feeling unsafe the victim refused. The victim was ultimately forced to write a check made out personally to the locksmith as he would not let her into her car until she did so. She cancelled payment on the check the next morning, but eventually filed a police report after the locksmith harassed her with continuous phone calls about payment.

The BBB has also heard many complaints from victims who say they were charged for unnecessary services. For example, complainants suspect locksmiths sent over by Dependable Locksmiths of pretending they couldn't simply pick the lock so that they could charge more and install all new locks in homes.

Some of Dependable Locksmith's aliases include, Superb Solutions, Locksmith 24 Hour, Inc., USA Total Security, Priceline Locksmith, and S.O.S. Locksmith.

Two other locksmith contractors fleecing consumers are Basad, Inc. - which operates under more than 50 names nationwide, such as A-1 Locksmith Service, A-1 24 Hour Locksmith, A-1 Lock & Key Locksmith, and AAA Locksmith 24 Hour - and Liberty Locksmith. Similar to Dependable Locksmith, they pose as local locksmiths and run full-page yellow pages ads with multiple phone and address listings. The phone numbers appear to be local, but connect to national call centers such as Liberty's in New York City, while the addresses end up belonging to other established businesses in the local area, or are simply non-existent.

Liberty Locksmith had been a BBB member in Tulsa, OK, but during normal BBB member validation processes, it was discovered that the addresses provided by the company were false. In June 2007, the BBB terminated the membership of Liberty Locksmith for providing false information in its membership application and providing misleading advertisements to the public.

Like others, Liberty Locksmith and Basad, Inc. use common cons such as quoting one price over the phone, but then charging significantly more on site.

"These companies are very good at posing as trustworthy locksmiths," said Mr. Cox. "Before you find yourself in the unfortunate position of being locked out of your car or house, do your research and find a truly dependable locksmith in your area. Ask around and always check with the BBB first to find reputable businesses."

If you feel you've been taken advantage of by Dependable Locksmith, Liberty Locksmith, Basad. Inc., or others, please contact the BBB to file a complaint, or do so online at www.bbb.org.

Additional Info

The BBB has attempted to contact this company and the mail was returned. When we called the company, the phone was answered, but the company representative stated that she was not authorized to give out either the company's address or the names of the owners.

Service Type

Business Categories

Locksmith